Teller

Capitol Bank; Madison (WI); On-site; USD 32,000 - 36,000; Full time

Job summary

Capitol Bank in Madison, WI seeks a Teller to deliver friendly, accurate service and process transactions. You’ll welcome customers, handle deposits/withdrawals, balance cash, and support branch operations with professionalism across in-person and phone interactions.

The ideal candidate has strong communication, a customer-service mindset, basic computer skills (Microsoft Office), and a high school diploma; prior cash handling or service experience is preferred.

Qualifications

• High School Diploma or equivalent.
• Previous cash handling experience preferred.
• 1 year of customer service experience preferred.
• Effective communication and teamwork are essential.

Responsibilities

• Follow all established bank policies and procedures.
• Keep cash drawer within established limits by selling and buying cash as needed.
• Process deposits and withdrawals, cash checks, issue Cashier's Checks, accept a variety of payments, process coin orders accurately, perform proof duties, balance cash vaults, scan and file appropriate documents.
• Maintain a high degree of accuracy by balancing cash drawer daily.
• Investigate and resolve Teller errors and communicate with affected customers.
• Provide quality customer service in a friendly, professional, and timely manner.
• Comply with regulations by completing Currency Transaction reports (CTR's).
• Build customer relationships and make appropriate product/service referrals.
• Handle customer account inquiries promptly and professionally.
• Work as part of a team to meet branch goals and provide coverage as needed.

Skills

Effective communication

Customer service mindset

Team player

Flexibility

Self-motivated

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Position Title: Teller

Capitol Bank, renowned for being a trusted community bank, places immense value on trust and relationships as the keystones of its success. Dedicated to delivering a rewarding and memorable banking experience, Capitol Bank leverages a profound understanding of its customers and local market insights. The Bank's ideology is rooted in the significance of each individual, championing diversity and creativity within its team to foster a culture of success. Central to Capitol Bank's philosophy is the commitment to building strong, empathetic relationships, ensuring that its goals are seamlessly aligned with those of its customers. Emphasizing the importance of communication, the Bank cultivates an environment where open dialogue, diverse perspectives, and the free exchange of ideas are not just encouraged but celebrated. The determination and innovative spirit of Capitol Bank's employees are the driving forces behind accepting challenges with creativity and initiative. Recognizing and valuing exceptional contributions at all levels, Capitol Bank stands firm in its unwavering integrity, upholding high ethical standards, honesty, and a fundamental commitment to always do the right thing. Capitol Bank's mission extends beyond banking, aiming to be a team of professionals that genuinely contributes to the community's wellbeing.

Position Summary

This Teller role focuses on delivering exceptional customer service while accurately processing transactions and supporting branch operations. This position is expected to warmly welcome customers, handle deposits, withdrawals, and other banking transactions with precision, and promptly resolve any teller-related issues. By building strong customer relationships and identifying financial needs, this position will recommend appropriate products and services to enhance customer experience. A Teller will work collaboratively with branch team members to meet customer needs and achieve branch goals, while providing professional, friendly, and timely service across in-person, phone, and virtual interactions.

Responsibilities

• Follow all established bank policies and procedures.
• Keep cash drawer within established limits by selling and buying cash as needed .
• Process deposits and withdrawals, cash checks, issue Cashier's Checks, accept a variety of payments, process coin orders accurately, perform proof duties, balance cash vaults, scan and file appropriate documents.
• Maintain a high degree of accuracy by balancing cash drawer daily. Keep cash overages/shortages within the acceptable standards.
• Investigate and resolve Teller errors. Communicate to those affected.
• Provide quality customer service in a friendly, professional, and timely manner.
• Comply with regulations by completing Currency Transaction reports (CTR's).
• Build customer relationships, making product and service referrals when appropriate.
• Handle customer account inquiries promptly and professionally.
• Work as part of a team to address customer needs and accomplish branch goals.
• Flexibility with scheduling and providing coverage to other branch locations as necessary.
• Other duties as assigned.

Qualifications

• Effective communication when working with customers and/or employees
• Be involved in developing solutions to meet the needs of the customer and/or employees
• Flexibility to meet changing workload; highly self-motivated
• Be a team player and be respectful to all staff, customers, and prospects.
• Proficient in Microsoft Office Suite and other applicable software preferred.
• High School Diploma or equivalent.
• Previous cash handling experience preferred.
• 1 year of customer service experience preferred.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the Bank.