Teller

Citizens Bank; Kilgore (TX); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Vacation/Sick Leave

Health/Dental/Vision Insurance

Life Insurance

Disability Insurance

401k/Profit Sharing

Job summary

Citizens Bank in Kilgore, TX seeks a full-time Teller to greet customers, process deposits and withdrawals, cash checks, and advise on basic banking products. The role emphasizes accuracy, courtesy, and efficient service.

The Teller will balance cash, handle daily transactions, resolve inquiries, and support peak hours; prior cash-handling and customer-service experience preferred; high school diploma required.

Qualifications

• High School Diploma or equivalent required.
• Experience handling cash in a customer service environment preferred.
• Basic knowledge of Windows-based software and 10-key by touch.
• Ability to provide friendly, accurate service and meet quality standards.

Responsibilities

• Greet customers and complete banking transactions promptly and accurately.
• Cash checks and issue cash after verification and funds availability.
• Balance cash drawer and reconcile daily reports.
• Identify cross-selling opportunities and promote bank products to customers.
• Assist customers by telephone and in-branch with inquiries and transfers.
• Perform clerical tasks such as typing and filing.
• Provide support to others during peak hours.

Skills

Customer service

Cash handling

Cross-selling

Clerical tasks

10-key by touch

Attention to detail

Windows

Education

High School Diploma or equivalent

Tools

Windows

PC literacy

Job description

Benefits: Vacation/Sick, Health/Dental/Vision, Life Insurance, Disability, 401k/Profit Sharing

Employment Type: Full-time Benefits: Vacation/Sick, Health/Dental/Vision, Life Insurance, Disability, 401k/Profit Sharing Teller

Reports to the Operations Supervisor. Responsible for the accurate and efficient performance of a wide variety of teller functions for Bank customers and potential customers.

Duties

• Greet all customers and assist them by completing the required banking transaction(s) in a prompt, accurate, and courteous manner.
• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
• Resolve customer transactions, which are not consistent with Bank policy or outside of teller authority through the appropriate procedures.
• Respond to customer account inquiries.
• Identify and pursue selling and cross-selling opportunities with Bank customers and prospective customers.
• Provide assistance to other personnel during peak hours.
• Assist customers both on the telephone and in the Bank with balance information, account inquiries and telephone transfers. Assist loan customers with loan and payoff information, amount of loan payment due and line of credit balances.
• Reconcile a variety of bank reports on a weekly and/or monthly basis as needed
• Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
• Perform clerical tasks such as typing, and filing.
• Perform the duties of a Paying and Receiving Teller which include:
• Preparing the teller station by completing balancing sheets, counting cash in the drawer and signing on to the computer.
• Accepting and processing account deposits and withdrawals.
• Issuing Cashier checks, Travelers checks and money orders.
• Processing commercial deposits and order for change.
• Cashing checks for banking customers and/or checks issued to our customers.
• Balancing cash assigned to the teller station daily and completing the closing transactions.
• It is expected that the incumbent shall perform other duties as assigned within their capabilities as determined by management.

Qualifications

High School Diploma or equivalent required. Knowledge of Windows based software, ability to use a personal computer and 10 key by touch and be detail oriented and highly accurate. Previous experience handling cash in a customer service environment preferred. Knowledge of principles and processes for providing customer and personal services, meeting quality standards for services, and evaluation of customer satisfaction; Knowledge of principles and methods for showing, promoting, and selling products or services preferred.