Teller

Texas-Heritage-National-Bank; Omaha (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Texas-Heritage-National-Bank is seeking a customer-focused Teller to serve as the first point of contact for clients. You will handle transactions, answer inquiries, and promote digital banking solutions while maintaining security and accuracy at the teller station.

Ideal candidates have 1+ years in customer service within financial services or retail and a high school diploma. Join a team that values accuracy, empathy, and adherence to bank policies and regulations.

Qualifications

• Strong knowledge of banking operations and regulatory compliance.
• Exceptional customer service skills with empathy and professionalism.
• Strong attention to detail and accuracy.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making skills.
• Ability to work independently with minimal supervision and make sound judgments.

Responsibilities

• Assist customers with transactional needs following guidelines and service standards.
• Maintain teller station, balance cash drawer, and ensure security procedures.
• Educate customers on banking products and digital solutions.
• Uphold confidentiality and comply with currency transaction reports and SARs regulations.
• Follow internal controls and risk management policies at all times.
• Ensure compliance with bank policies and applicable regulations.
• Perform other duties as assigned by management.

Skills

Banking operations

Cash handling

Regulatory compliance

Customer service

Communication

Problem solving

Independent work

Education

High School diploma or equivalent

Job description

Description

Act as the first point of contact for customers, delivering exceptional service, processing transactions in accordance with Bank policies and procedures, assisting with customer inquiries, and identifying and referring cross-sell opportunities.

• Assist customers with transactional needs in accordance with established guidelines, brand model, and service standards, including answering inquiries about account balances, transaction history, service charges, interest rates, and more
• Maintain daily operational standards, including cash drawer security, balancing the cash drawer, item capture procedures, counterfeit currency identification, and ensuring adequate supplies at the teller station
• Possess knowledge of bank products and services and educate customers on emerging bank technology and digital solutions
• Protect the Bank from unnecessary risk by adhering to bank procedures and confidentiality guidelines, including currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, and more
• Adhere to internal controls, operational procedures, and risk management policies, including security protocols for robbery, fraud, opening/closing processes, cash controls, and teller procedures
• Ensure compliance with all bank policies and procedures, as well as applicable state and federal banking regulations
• Perform other duties and responsibilities as assigned by management

Requirements

Required Skills / Abilities:

• Strong knowledge of banking operations, cash handling procedures, and regulatory compliance
• Exceptional customer service skills, with the ability to handle difficult or sensitive situations with empathy and professionalism
• Strong attention to detail and accuracy
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making skills
• Ability to work independently with minimal supervision and make sound judgements

Education and Experience:

High School diploma or equivalent

1+ years of experience- customer service experience in financial services or retail sales preferred