Teller

Comerica Bank; Fort Worth (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading bank is seeking a Teller who will ensure banker-readiness, process transactions, and provide excellent customer service. The role involves working at different locations as needed and requires strong customer service skills. The bank offers competitive benefits and opportunities for career growth.

Benefits

Career Growth

Incentive Program

Paid Time Off

Health, Dental, Vision

401k Match

Tuition Assistance

Employee Stock Purchase Plan

Qualifications

• Minimum 6 months of retail or financial sales experience.
• At least 1 year of customer service experience.

Responsibilities

• Deliver remarkable customer service and manage safe deposit requests.
• Ensure compliance with laws and company policies.

Skills

Customer Service

Digital Solutions

Education

1 year of college

Tools

Data Entry

Computer Systems

Job description

What we can offer you:

• Career Growth -- promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO)
• Paid Holidays for Full Time/Part Time
• Employees Health, Dental, Vision
• 401k match and Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan
• Employee Stock Purchase Plan

Position Overview:

The Teller contributes to the overall success of a Retail Banking Center by ensuring banker-readiness, processing transactions accurately and efficiently, and providing excellent customer service. The role involves occasional evening and Saturday work, and may require working at different banking center locations based on staffing needs.

Responsibilities:

Customer Experience:

• Introduce and refer customers to the platform during routine interactions
• Deliver remarkable customer service, resolve problems, handle telephone inquiries, and manage safe deposit requests
• Complete Comerica's Teller Training Program
• Follow policies, procedures, regulations, and security protocols
• Document and reconcile all transactions accurately
• Maintain confidentiality and resolve customer complaints effectively

Marketing Activities:

• Complete daily planning activities
• Act as a digital ambassador, guiding customers towards digital solutions
• Introduce customers to products/services, address questions, and follow up promptly

Operational Risk:

• Ensure compliance with all applicable laws, regulations, and company policies
• Complete necessary compliance training
• Adhere to risk assessment and compliance standards
• Control and mitigate losses by following policies

Partnership:

• Enhance collaboration within the Banking Center
• Identify opportunities to add value through partnerships

Qualifications:

• Minimum 6 months of retail or financial sales experience, 2 years of U.S. Military service, or 1 year of college
• At least 1 year of customer service experience
• Experience with personal computers, data entry, or internet search
• Preferred: Cash handling experience and proficiency with computer systems

Work Environment:

Category A - 100% in-office hours, 8:30 am to 5:30 pm Monday to Friday, and 8:30 am to 12:30 pm Saturday.

About Comerica:

We invest in our employees' futures with comprehensive Total Rewards, including competitive salary, health benefits, retirement plans, and paid time off. We conduct background checks and require certifications where applicable. Comerica is an Equal Opportunity Employer, committed to diversity and inclusion.