Regional Banker/Teller

PNC Investments; Mesquite (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading financial institution seeks a Regional Banker/Teller in Mesquite, TX. This full-time role involves engaging in sales and customer service activities, managing customer experiences, and driving loyalty through proactive interactions. Ideal candidates will have a customer-focused mindset and experience in sales, with comprehensive benefits offered.

Benefits

Health coverage

Retirement plans

Paid time off

Qualifications

• Typically requires 1+ years of related experience.
• Roles at this level do not require a college degree.

Responsibilities

• Manage customer experience and identify opportunities to improve financial wellbeing.
• Drive proactive sales conversations and deliver PNC solutions.
• Create customer loyalty through differentiated experiences.

Skills

Customer Focused

Managing Risk

Education

No degree required

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a full-time Branch Sales and Service Regional Resource team (RRT) member, you will engage in proactive sales and customer service activities including teller transactions, selling bank products and developing referral opportunities. You will be part of the Regional Resource Team, based in Mesquite, TX, to support multiple branches in PNC's Dallas Community Retail Market.

Job Responsibilities

1. Manage the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. Participate in proactive sales and service activities and identify referral opportunities. Collaborate with ecosystem partners to grow customer's share of wallet. Position PNC solutions to drive new revenue and customer loyalty.
2. Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverage ecosystem partnerships to acquire, expand and retain relationships.
3. Create customer loyalty and grow customer share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
4. Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
5. Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrate heightened scrutiny to identify and avoid loss. Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Qualifications and Skills

• Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk: Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.

Experience & Education

• Typically requires 1+ years of related experience; roles at this level do not require a college degree but a combination of education, certifications, and experience may be considered.
• No degree or specific certifications required.

Additional Information

PNC offers comprehensive benefits including health coverage, retirement plans, paid time off, and more. For accommodation requests during the application process, contact [e-mail] or call 877-968-7762.