Teller

SouthEast Bank; Decatur (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

SouthEast Bank in Decatur, TN seeks a teller to be the first contact for customers, handling transactions with courtesy and accuracy. You will refer customers to appropriate departments while maintaining compliance and building branch partner relationships.

Role requires completing teller and compliance training, staying informed on bank products, and thriving in a fast-paced environment while maintaining high service standards.

Qualifications

• High school diploma or equivalent is required.
• Excellent customer service skills and attention to detail.
• Successful completion of teller training and compliance training as needed.

Responsibilities

• Deliver exceptional customer service and handle transactions accurately.
• Complete customer transactions according to established guidelines.
• Identify referral opportunities and refer customers to suitable departments.
• Develop effective relationships with branch partners and staff.
• Ensure compliance with internal controls, procedures and policies.
• Pursue ongoing education on bank products, services and regulations.
• Ensure all activities comply with applicable regulations.
• Perform additional duties as assigned or requested.
• Ability to multitask in a fast-paced environment while following policies.

Skills

Customer service

Attention to detail

Teller systems

Training completion

Education

High school diploma

Tools

Online teller terminal

Job description

BASIC FUNCTION:As a SouthEast Bank teller you will be the first contact to our valued customers. Tellers provide service to Bank customers by conducting appropriate transactions and meeting the needs of customers by providing prompt, efficient and accurate service interactions. Tellers are required to represent the Bank in a courteous, professional manner, and be alert to customer needs while also referring them to appropriate departments in the Bank when those needs are identified.ESSENTIAL FUNCTIONS:Deliver exceptional customer serviceComplete customer transactions according to established guidelinesIdentify referral opportunities and makes appropriate referralsContribute, support and develop effective relationships with all branch partners including branch employees, Customer Care Representatives, Branch Review Coordinator, Mortgage Representative, etc.Ensure compliance with internal controls, operations procedures and risk management policiesPursue on-going education of SouthEast Bank products, service, other lines of business, and federal regulations.Ensure that all business transactions and practices in the individual’s span of control comply with all regulations.Carry out other duties as requested or assignedWork in a fast-paced environment, under pressure while multitaskingFollow all Bank policies and procedures.SKILLS AND KNOWLEDGE:Ability to operate on-line teller terminal and other standard office equipment.Successful completion of teller training and any other compliance training deemed necessary by the Bank.Excellent customer service skills.In-depth knowledge of all Bank deposit products and policies § Attention to detailWORKING CONDITIONS:Sitting for long periods of time; standing and walking periodically.Lift 10-20lbs periodically.May work a rotating schedule, which may include Saturdays.REQUIREMENTS:High school diploma or equivalent, required.Cash handling or sales experience, preferred.Prior Customer Service experience, preferred.