Float Teller (74095)

SouthEast Bank; Knoxville (TN); On-site; USD 21,000 - 25,000; Full time

Job summary

SouthEast Bank seeks a Float Teller in Knoxville to be the first contact for customers, performing transactions and referring needs to the appropriate departments across locations.

The role requires a high school diploma or equivalent, teller training, and a commitment to outstanding service while supporting branch partners. Travel between locations may be required with mileage paid as applicable.

Qualifications

• High school diploma or equivalent required.
• Teller training completion or compliance training required.
• Excellent customer service skills.
• In-depth knowledge of deposit products and policies.
• Attention to detail.

Responsibilities

• Deliver exceptional customer service.
• Complete customer transactions according to established guidelines.
• Identify referral opportunities and make appropriate referrals.
• Contribute, support and develop relationships with branch partners.
• Ensure compliance with internal controls, operations procedures and risk management policies.
• Pursue ongoing education of products, service lines, and regulations.
• Ensure that all transactions comply with regulations.
• Carry out other duties as requested or assigned.
• Work in a fast-paced environment and multitask.
• Follow all Bank policies and procedures.

Skills

Customer service

Cash handling

Attention to detail

Operate online teller terminal

Education

High school diploma or equivalent

Tools

Online teller terminal

Job description

Basic Function As a SouthEast Bank float teller you will be the first contact to our valued customers. Tellers provide service to Bank customers by conducting appropriate transactions and meeting the needs of customers by providing prompt, efficient and accurate service interactions. Tellers are required to represent the Bank in a courteous, professional manner, and be alert to customer needs while also referring them to appropriate departments in the Bank when those needs are identified. Floater tellers have an assigned home and travel to other bank locations as needed to fill in for absences, times of high volume, etc.

Essential Functions

• Deliver exceptional customer service
• Complete customer transactions according to established guidelines
• Identify referral opportunities and makes appropriate referrals
• Contribute, support and develop effective relationships with all branch partners including branch employees, Customer Care Representatives, Branch Review Coordinator, Mortgage Representative, etc.
• Ensure compliance with internal controls, operations procedures and risk management policies
• Pursue on-going education of SouthEast Bank products, service, other lines of business, and federal regulations.
• Ensure that all business transactions and practices in the individual’s span of control comply with all regulations.
• Carry out other duties as requested or assigned
• Work in a fast-paced environment, under pressure while multitasking
• Follow all Bank policies and procedures.

Qualifications SKILLS AND KNOWLEDGE:

• Ability to operate on-line teller terminal and other standard office equipment.
• Successful completion of teller training and any other compliance training deemed necessary by the Bank.
• Excellent customer service skills.
• In-depth knowledge of all Bank deposit products and policies
• Attention to detail

Working Conditions

• Sitting for long periods of time; standing and walking periodically.
• Lift 10-20lbs periodically.

Job Description

• May work a rotating schedule, which may include Saturdays.

Requirements

• High school diploma or equivalent, required.
• Cash handling or sales experience, preferred.
• Prior Customer Service experience, preferred.
• Float Teller will be assigned a home office where they will work as needed when they are not scheduled at other locations. A representative of their home office will coordinate their schedule with the other assigned locations. In addition to their normal salary the Float Teller will be paid mileage for travel distances greater than 15 miles from their home office.