Teller/CSR (72430)

Southeast Bank; Chattanooga (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

SouthEast Bank in Chattanooga is looking for dedicated Tellers and Customer Service Representatives. Tellers will provide exceptional service to customers by conducting transactions, while CSRs will assist in the formation of new accounts. An engaging customer experience and the ability to multitask are essential.

The ideal candidates will have excellent customer service skills, the ability to work in a fast-paced environment, and a high school diploma or equivalent. Cash handling and prior customer service experience are required for applicants.

Qualifications

• Excellent customer service skills and interpersonal skills to represent the Bank positively.
• Ability to operate online teller terminal and standard office equipment.
• Cash handling or sales experience is required.

Responsibilities

• Deliver exceptional customer service and complete transactions accurately.
• Identify referral opportunities and ensure compliance with internal controls.
• Assist clients with accounts and recommend personalized solutions.

Skills

Customer service skills

Attention to detail

Ability to multitask

Good communication skills

Education

High school diploma or equivalent

Associates or Bachelor's degree

Tools

Online teller terminal

Standard office equipment

Job description

Job Details

Job Location: Chattanooga Branch - Chattanooga, TN 37450

Position Type: Full Time

Education Level: High School

Travel Percentage: None

Job Category: Banking

Basic Function

Primary: Tellers are the first point of contact for our valued customers. Tellers provide service to Bank customers by conducting appropriate transactions and meeting the needs of customers by providing prompt, efficient and accurate service interactions. Tellers are required to represent the Bank in a courteous, professional manner, and be alert to customer needs while also referring them to appropriate departments in the Bank when those needs are identified.

Backup: Customer Service Representatives are often the first to interact with new customer accounts and help them form an opinion of the bank. By having a conversation and understanding what a customer needs the CSR can recommend and open personalized product and service solutions that address those needs. The most important job as the face of SouthEast Bank is to build a long‑lasting relationship that helps us match customers with the solutions they need to help them reach their financial goals.

Teller Essential Functions

• Deliver exceptional customer service
• Complete customer transactions according to established guidelines
• Identify referral opportunities and make appropriate referrals
• Contribute, support and develop effective relationships with all branch partners including branch employees, Customer Care Representatives, Branch Review Coordinator, Mortgage Representative, etc.
• Ensure compliance with internal controls, operations procedures and risk management policies
• Pursue ongoing education of SouthEast Bank products, service, other lines of business, and federal regulations
• Ensure that all business transactions and practices in the individual's span of control comply with all regulations
• Carry out other duties as requested or assigned
• Work in a fast‑paced environment, under pressure while multitasking
• Follow all Bank policies and procedures

CSR Essential Functions

• Primary focus is assisting with clients' sales opportunities with additional activities related to service needs, based on over needs of the branch
• Use resources to conduct effective client conversations in person and on the telephone and open retail accounts
• Provide financial solutions that meet client needs
• Refer to other lines of business partners for additional solutions. Partners include, but are not limited to: Customer Care Representative, Mortgage, ElFI, Treasury Services, and Merchant Services
• Cross‑sell bank products and services based on customer needs, in accordance with the bank's program standards
• Ensure compliance with internal controls, operational procedures and risk management policies
• Pursue ongoing education of SouthEast Bank products, services, other lines of business, and federal regulations
• Make proactive outbound calls to clients and prospects
• Carry out other duties as requested or assigned

Qualifications

Teller

• Ability to operate online teller terminal and other standard office equipment
• Successful completion of teller training and any other compliance training deemed necessary by the Bank
• Excellent customer service skills
• In-depth knowledge of all Bank deposit products and policies

CSR

• Attention to detail
• Interpersonal skills to represent the Bank in a positive way in dealing with customers and other employees
• Ability to multitask
• Ability to operate online teller terminal and other standard office equipment
• Successful completion of teller training and any other compliance training deemed necessary by the Bank
• Excellent customer service skills
• In-depth knowledge of all Bank deposit products and policies
• Tact and diplomacy in dealing with both customers and employees
• Good communication skills
• Detail oriented

Working Conditions

• Sitting for long periods of time; standing and walking periodically
• Lift 10-20 lbs periodically
• May work a rotating schedule, which may include Saturdays

Requirements

• High school diploma or equivalent, required
• Associates or Bachelor's degree, preferred
• Cash handling or sales experience, required
• Prior Customer Service experience, required
• Banking customer service experience, required