Remote VSR Supervisor — Lead for Veterans Benefits

Veterans Benefits Administration; Phoenix (AZ); On-site; USD 94,000 - 122,000; Full time

Job summary

The Veterans Benefits Administration in Phoenix, AZ, seeks a Supervisory Veterans Service Representative to lead a Veterans Service Center team that adjudicates and authorizes disability compensation claims.

This full-time role includes scheduling, telework eligibility on a case-by-case basis, data analysis, and reporting to senior management, with a GS-12 pay scale and competitive benefits. Three openings remain, with an 8:00–4:30 schedule and no travel requirement.

Qualifications

• There is no educational substitution for the GS-12 level.

Responsibilities

• Supervises staff who adjudicate and authorize veterans' compensation claims.
• Ensures the team's quality and timeliness meet performance indicators.
• Gathers, interprets, and recommends actions based on data addressing service concerns.

Job description

The Veterans Benefits Administration in Phoenix, AZ, seeks a Supervisory Veterans Service Representative to lead a Veterans Service Center team that adjudicates and authorizes disability compensation claims.

This full-time role includes scheduling, telework eligibility on a case-by-case basis, data analysis, and reporting to senior management, with a GS-12 pay scale and competitive benefits. Three openings remain, with an 8:00–4:30 schedule and no travel requirement.