Senior VA Benefits Claims Supervisor

Veterans Benefits Administration; Phoenix (AZ); On-site; USD 80,000 - 110,000; Full time

Job summary

The Veterans Benefits Administration in Phoenix is seeking a Supervisory Veterans Service Representative to lead a team in claims processing, plan work priorities, and provide final technical authority over the final work product.

This position requires advising the division manager, coordinating with partner agencies, and supervising personnel, with a 1-year probation and eligibility for situational telework.

Qualifications

• One (1) year of specialized experience equivalent to the GS-12 grade level in the Federal Service.
• Specialized experience is defined as performance of technical assignments affecting the entire field of VA's Compensation Programs.
• Examples of specialized experience include assisting coaches and ensuring performance and timeliness meet goals.

Responsibilities

• Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing, and has final technical authority over the final work product.
• Advises the division manager on daily operations to achieve VA benefits program goals.
• Liaises with government and non-government agencies such as Veterans Service Organizations (VSO) to facilitate cooperative efforts.
• Supervises personnel, issues instructions, evaluates performance, resolves complaints, and handles disciplinary actions.
• Provides oversight when responding to higher level inquiries to ensure pending claims are properly adjudicated.

Job description

The Veterans Benefits Administration in Phoenix is seeking a Supervisory Veterans Service Representative to lead a team in claims processing, plan work priorities, and provide final technical authority over the final work product.

This position requires advising the division manager, coordinating with partner agencies, and supervising personnel, with a 1-year probation and eligibility for situational telework.