Teleserve Officer

Gilbert, Arizona; Gilbert (AZ); On-site; USD 25,000 - 39,000; Full time

Job summary

Team Gilbert is seeking a Police Teleserve Officer to provide 24/7 customer service to the public by phone and in person, answer questions, and process police reports for specific crimes. The role includes handling vacation watch requests, patrol watches, and various reports with police-related documentation.

Ideal candidates have a high school diploma or GED, strong customer service skills, and the ability to work rotating shifts in a 24/7 environment; experience with police reports is

Qualifications

• Requires strong customer service skills and ability to interact with the public in person and by phone.
• Experience writing police reports is preferred or advantageous.
• Attention to detail, basic math and computer skills required.

Responsibilities

• Provides in person customer service to citizens in the Police Department lobby.
• Obtains information and writes police reports for specific crimes.
• Inputs data for vacation watch and patrol watch requests.
• Researches information about prisoners at the Gilbert/Chandler Unified Holding Facility.
• Writes supplemental police reports for laboratory test results and notarizes affidavits.

Skills

Customer service

Data entry

Police reports

Education

High school diploma or GED

Tools

CAD system

Job description

We Are Seeking

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Police Teleserve Officer.

The Police Teleserve Officer reports to the Teleserve Supervisor. The primary function of this position is to provide 24/24 customer service to citizens over the telephone and in-person to answer questions, complete police reports for specific crimes and provide information regarding status of prisoners held at the Gilbert/Chandler Unified Holding Facility. This position also processes vacation watch requests, patrol watches, body worn camera video requests and completes supplemental police reports with laboratory analysis results. The Police Teleserve Officer completes police incident reports, notarizes affidavits, collects cash and surety bonds and completes the associated required paperwork for prisoner releases. This classification works in a 24/7 work environment and may be required to work nights, weekends, and/or holidays.

Some of the Essential Duties and Responsibilities of this position include:

• Provides in person customer service to citizens in the Police Department lobby
• Obtains information and writes police reports for specific crimes.
• Obtains and inputs data for vacation watch and patrol watch requests.
• Researches and provides information to the public regarding inquiries about prisoners being held at the Gilbert/Chandler Unified Holding Facility.
• Writes supplemental police reports for laboratory test results.
• Fingerprints offenders to satisfy court requirements and notarizes legal documents.
• Creates Calls-for-Service using the Department's Computer Aided Dispatch (CAD) system.
• Other duties as assigned.

Anticipated Recruitment Timeline

Posting Closes: November 1st

Application Review: November 2nd - Nov 5th

In-Person Interview Invites sent out no later than November 9th

In-Person Interviews tentatively scheduled for the week of November 16th

About You

You are someone who effectively exceeds customer needs by building productive relationships, and taking responsibility for customer satisfaction and loyalty. You actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes. You are committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.

At Team Gilbert, we hire innovative, forward thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements.

Requirements

• High school diploma or GED
• Six months of customer service or data entry experience
• Experience writing police reports preferred
• Must possess strong customer service and organizational skills, as well as the interpersonal and communication skills needed to maintain positive relationships with community members and co-workers. Also requires attention to detail, problem-solving ability, and basic math and computer skills.
• Must be able to perform rotating shift work in a 24/7 work unit

This position is FLSA Non-Exempt - eligible for overtime compensation.

Why Team Gilbert?

We Are Here to Help!

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more!

Background Check Requirement: If offered employment in this position, you would be required to pass an extensive police background investigation, to include the following: a polygraph examination; personal and business reference checking; a credit report; investigation into traffic, civil and criminal offenses and drug usage.