Telephony/VoIP IT Specialist - Cloud Production

Epiphany Dermatology

Austin (TX)

On-site

USD 90,000 - 120,000

Full time

19 hours ago

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Benefits offered by this job

Medical insurance

401k plan

Dental & vision

Job summary

Epiphany Dermatology is seeking an IT Specialist focused on Telephony to support cloud-based voice services across clinics nationwide. You will own RingCentral administration, troubleshoot call routing, and ensure reliable phone coverage while aligning with IT standards.

The role blends hands-on production systems administration with collaboration across networking, IAM, and cybersecurity. If you enjoy solving complex telecom challenges and delivering dependable service in healthcare, this is a

Qualifications

Demonstrated hands-on administration of a production business VoIP or cloud telephony platform, including call routing and incident resolution.
Understanding of telephony call flows, queues, numbers, provisioning and practical voice/network troubleshooting.
Experience owning complex issues through resolution, documenting configurations and enforcing change-control standards.
Broad knowledge of networking, endpoints, SaaS, identity and security fundamentals; willingness to support adjacent platforms.

Responsibilities

Administer and troubleshoot RingCentral or comparable enterprise cloud telephony, including users, numbers, call queues, auto attendants, business hours, routing and device/service configurations.
Diagnose dropped calls, voice quality, routing, provisioning and clinic-level telephony incidents; work with carriers, vendors and network owners.
Maintain documented call-flow standards, role-based permissions, change approvals and configuration records; prevent unauthorized or inconsistent local changes.
Partner with the networking SME to troubleshoot connectivity, QoS and other network dependencies affecting voice services.
Own the reliability, administration, documentation and improvement of assigned production technology platforms, with defined primary and backup SME coverage.
Handle advanced incidents and escalations; find root causes, implement durable fixes and help technicians learn repeatable solutions.
Follow and improve technical standards, change approvals, configuration documentation, monitoring and vendor escalation practices.
Collaborate across networking, telephony, Google Workspace, Microsoft Entra ID/Azure, IAM and cybersecurity according to experience and assigned responsibilities.
Support new clinics, acquisitions, migrations and other initiatives as a technical contributor; implementations are part of the role, not its main focus.
Communicate clearly with clinic and corporate stakeholders and maintain a practical, service-oriented approach.
Escalate issues to the IT Manager or Senior Director according to IT procedures.
Responsible for gathering hardware requirements and procurement according to IT standards and procedures.
Serve as the primary resource for planning, implementation, documentation, training, and ongoing support for the assigned expertise area of, Telephony/VOIP.
Stay current on industry trends, recommending improvements, and ensuring best practices are followed.
Other duties as assigned.