Enterprise Telephony Engineer: Cisco Voice & Contact Center

Froedtert ThedaCare

Appleton, Oshkosh, Neenah (WI, WI, WI)

On-site

USD 90,000 - 130,000

Full time

4 hours ago

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Job summary

Froedtert ThedaCare is seeking a Telecommunications Systems Engineer to ensure reliable operation of enterprise voice and contact center platforms. You will configure systems, monitor call quality, troubleshoot incidents, and support lifecycle management across on‑prem and cloud telephony (Cisco Call Manager, Unity Connection, UCCX, CUBE, Genesys Cloud).

The role emphasizes incident response, root cause analysis, vendor coordination, and thorough documentation with after-hours on‑call support as

Qualifications

Five years of experience in information technology.
Three years of experience in infrastructure disciplines.
Advanced knowledge of desktop, server, and communications equipment operating systems.

Responsibilities

Defines, implements and manages operating system policies and procedures, and leads systems planning.
Compiles and analyzes system operations and makes recommendations for greater efficiency.
Formulates/defines specifications for complex operating software.
Designs and implements customization of system environment to meet client needs and improve the overall performance of the system.
Works with system vendors to identify and correct hardware and software problems of the highest level.
Ensures integrity, accuracy, access, and security of all system hardware and operating system.
Serves as a key contributor in the creation and design of the disaster recovery plan.