Telephonic Triage Nurse

Gentiva; Mooresville (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player in hospice and home health care is seeking a dedicated Telephonic Triage Nurse to join their compassionate team. In this remote role, you will play a crucial part in assessing patients' needs, prioritizing calls, and providing vital support to families during challenging times. With a focus on professional growth, the company offers comprehensive benefits, including health insurance and tuition reimbursement. If you are a skilled RN with a passion for patient care and experience in telephone triage, this opportunity is perfect for you to make a significant impact on the lives of others.

Benefits

Health Insurance

401k Plan

Tuition Reimbursement

PTO

Mileage Reimbursement

Professional Growth Opportunities

Qualifications

• 3+ years clinical experience in nursing with strong assessment skills.
• Experience in oncology, long-term care, hospice, or home health care.

Responsibilities

• Assess callers' symptoms and prioritize calls for patient care.
• Provide information and support to patients and families via phone.

Skills

Clinical Decision Making

Communication Skills

Patient Assessment

Telephone Triage

Education

Graduate of an accredited school of nursing

Current Registered Nurse (RN) licensure

Tools

Electronic Medical Records (EMR)

Microsoft Office Suite

Job description

Our Company

Gentiva Hospice is a member of the Gentiva family – an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you'll join gifted colleagues who make a lasting difference in people's lives every day.

Overview

We’re looking for a Telephonic Triage Nurse to join our team. You will directly report to the Telephonic Triage Manager. This is a remote position and you will be responsible for assessing callers' symptoms, prioritizing calls, and advising patients or families in basic treatment or making the critical decision to send a nurse to evaluate the patient’s current situation.

The shift is FT Sat/Sun 8am-6pm & Mon/Tues 6pm-4am.

Responsibilities

• Receives and responds to calls for assigned Hospice service area.
• Collects appropriate data in order to make informed decisions related to patient care.
• Prioritizes various patient care situations, providing information, education, support, and continuity of care in relation to needs identified on the Plan of Care to the patient’s family and/or significant others via the phone or assigns on-call RN or other appropriate discipline to complete an in-person patient visit.

About You

• Graduate of an accredited school of nursing.
• Current Registered Nurse (RN) licensure within a NLC Compact State.
• Three (3) years clinical experience.
• Must possess a minimum of two (2) years’ experience in oncology, long-term care, hospice, or home health.
• Prior experience with telephone triage.
• Prior experience using Electronic Medical Records (EMR) and Microsoft Office Suite including Word and Outlook.

We Offer

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO.
• Opportunity to Participate In a Fleet Program.
• Competitive Salaries.
• Mileage Reimbursement.
• Professional Growth and Development Opportunities.