Registered Nurse - Atrium Health LCH Pediatric Nurse Triage Chat Weekend Program

Atrium Health; Charlotte (NC); Remote; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Registered Nurse for a remote telephone triage position. This role involves assessing and directing comprehensive nursing care through telephone protocols, providing valuable education to patients and families. The ideal candidate will have experience in pediatric care and telephone triage, with strong critical thinking skills to navigate a fast-paced environment. Join a team that values collaboration and patient-centered care, making a meaningful impact on diverse patient populations from the comfort of your home.

Qualifications

• Must have a current RN license in North Carolina and maintain licenses in other states.
• Experience in telephone triage and pediatrics is highly desired.

Responsibilities

• Conducts telephone triage and assesses patient care needs.
• Participates in team conferences to address patient education needs.

Skills

Telephone Triage

Pediatric Care

Critical Thinking

Patient Education

Education

Graduate from an accredited School of Nursing

BSN preferred

Job description

Overview

Experience needed: Pediatric Ambulatory, Phone Triage, Call Center or ED. This is a remote position.

Job Summary

Assesses and directs comprehensive nursing care using telephone triage protocols. Provides and assesses effectiveness of patient family education initiatives.

Essential Functions

• Performs telephone triage with diverse patient population.
• Assesses needed care and collaborates with patients, and others, to provide clinical solutions.
• Provides comprehensive nursing assessment in an untraditional nursing environment.
• Actively participates in team conferences and helps assess patient education needs.
• Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening.
• Notifies designated leadership of operational concerns.

Physical Requirements
Work requires long periods of sitting and utilizing a telephone headset. Work requires walking, standing, lifting, reaching, stooping, bending, pushing and pulling. Must be able to lift 25 pounds. Must speak English and adapt to fit the patient audience while conveying information. Intact sense of sight, hearing, smell, and touch. Good finger dexterity. Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions. Must be able to respond quickly to changes in patient or call center conditions.

Education, Experience and Certifications

Graduate from an accredited School of Nursing required. BSN preferred. Current license to practice as a Registered Nurse in the state of North Carolina required. Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in. Experience in telephone triage, pediatrics and ED triage is desired.BLS required per policy guidelines.