Telephone Service Representative

South Dakota State Government; Pierre (SD); Sur place; USD 25 000 - 27 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid holidays

Vacation leave

Dental

Vision

Retirement benefits

Résumé du poste

Department of Revenue - Motor Vehicle Division seeks a Telephone Service Representative to answer inquiries by phone and Live Chat. You will guide customers, dealers, and county staff on laws and procedures related to vehicle ownership and registration, applying reasoned judgment and providing clear information.

The role requires strong communication, problem-solving skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• Experience in customer service.
• Excellent verbal and written communication skills.
• Problem solving abilities and efficiency.
• Ability to provide clear information and instructions.
• Ability to read and interpret laws, policies and procedures.

Responsabilités

• Serve as intermediary between public and Motor Vehicle Division.
• Handle customer inquiries via phone and Live Chat.
• Guide the public, dealers, and county staff on laws and procedures.
• Outline processes for vehicle ownership and registration compliance.
• Demonstrate independent judgment and problem-solving.

Connaissances

Customer service

Verbal communication

Written communication

Problem solving

Typing

Multitasking

Confidentiality

Organizational skills

Interpersonal skills

Outils

Live Chat

Phone system

Description du poste

Job ID: 38473

Agency: Department of Revenue - Motor Vehicle Division

Location: Sioux Falls, SD or Pierre, SD

Salary: $18.45 - $19.37/hr, depending on qualifications

Pay Grade: E

Closing Date: Open Until Filled

Why the Department of Revenue

At the Department of Revenue, culture permeates everything we do. It forms the core of our commitment to our employees, community, and most importantly, the citizens of South Dakota. Our mission is to foster an open, collaborative environment that prioritizes professional customer service, supports economic growth, and upholds accountability to the people of South Dakota. Does this resonate with you? As a member of our team at the Department of Revenue, here's what you can expect to encounter:

• Innovation: We constantly seek new ways to progress and innovate.
• Professional Growth: We offer challenging opportunities and valuable training to foster your development.
• Career Development: We invest in our employees through comprehensive onboarding, mentoring, and leadership programs.
• Fit: You get to leverage your strengths every day.
• Collaboration: You can collaborate across all divisions within the department as a valued member of the DOR team.
• Community Involvement: You'll have opportunities to support local organizations throughout the year.

Who we want

• Are you adept at juggling and prioritizing multiple tasks and projects, all while maintaining a positive attitude and upholding confidentiality?
• Does the idea of a dynamic work environment where each day brings new challenges excite you?
• When faced with problems, do you remain calm and think swiftly to find effective solutions?
• Are you passionate about serving others and delivering exceptional service to the department's customers, leadership, and fellow employees?

What you will do

This position involves serving as the intermediary between the public and the South Dakota Motor Vehicle Division. As a Telephone Service Representative, you will engage with a diverse range of individuals to handle customer service inquiries via phone and live chat. Responsibilities include providing guidance to the public, dealers, and county staff on how laws and procedures apply to their specific situations, and outlining the processes needed for vehicle ownership and registration compliance. The position demands investigative skills, independent judgment, and making decisions based on reason. Successful applicants will receive training on relevant state laws and regulations. There are opportunities for career advancement within the Division.

What you need

• experience in customer service.
• excellent verbal and written communication skills.
• problem solving efficiencies.
• concisely provide information, explanations and instructions.
• communicate information on laws, policies and procedures via telephone, email and Live Chat.
• read and interpret information, laws and rules.
• basic computer skills and excellent typing abilities.
• organize work, set priorities and follow-up with minimal direction.
• demonstrate respect, courtesy and tact when interacting with others.
• obtain and provide information by phone in a clear and courteous manner.
• maintain composure, efficiency, and a positive customer service attitude during busy periods with frequent interruptions.
• exercise delegated authority to take action and to recognize when it is appropriate to seek assistance.
• independently recognize and define a problem, identify the resources available to help solve the problem, create and implement viable solutions and follow through to ensure the problem is resolved to the satisfaction of all parties.
• multi-task and manage multiple duties and projects.
• ability to work with all types of people and personalities.

If you enjoy a fast pace, working with a fun group, and are comfortable both implementing and accepting changes, you're going to enjoy this position!

This is a full-time position with the Department of Revenue. For more information on the Department of Revenue, please visit https://dor.sd.gov/ .

Additional Requirements

This position is eligible for Veterans' Preference per ARSD 55:10:02:08.

NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information here . This position is a member of Class A retirement under SDRS.

South Dakota Bureau of Human Resources and Administration
Telephone: [phone] Email: [e-mail]
http://bhr.sd.gov/workforus

'An Equal Opportunity Employer'

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