Telephone Service Representative

South Dakota State Government; Sioux Falls (SD); Vor Ort; USD 25.000 - 27.000; Vollzeit

Zusammenfassung

Department of Revenue – Motor Vehicle Division in Sioux Falls, SD is seeking a Telephone Service Representative. The role handles public inquiries via phone and live chat, guiding customers on laws and procedures for vehicle ownership and registration compliance.

Ideal candidates bring customer service experience, strong communication skills, and the ability to think clearly under pressure. Training on state laws is provided, with opportunities for advancement within the division.

Qualifikationen

• Experience in customer service.
• Excellent verbal and written communication skills.
• Strong problem solving and analytical abilities.
• Ability to concisely provide information, explanations, and instructions.
• Ability to read and interpret information, laws and rules.

Aufgaben

• Engage with the public to handle inquiries via phone and live chat.
• Guide on how laws and procedures apply to various situations.
• Outline processes for vehicle ownership and registration compliance.
• Use investigative skills and independent judgment to make decisions.

Kenntnisse

Customer service

Verbal communication

Written communication

Problem solving

Information delivery

Interpreting laws

Typing skills

Multitasking

Respectful interactions

Jobbeschreibung

Telephone Service Representative - 38473

18.45 - 19.37 US per hour

Posted 2 days ago

Description

Job ID: 38473
Agency: Department ofRevenue - Motor Vehicle Division
Location:Sioux Falls, SD orPierre, SDSalary:$18.45 - $19.37/hr, depending on qualifications
Pay Grade:E
Closing Date:Open Until Filled

Why the Department of Revenue

At the Department of Revenue, culture permeates everything we do. It forms the core of our commitment to our employees, community, and most importantly, the citizens of South Dakota. Our mission is to foster an open, collaborative environment that prioritizes professional customer service, supports economic growth, and upholds accountability to the people of South Dakota. Does this resonate with you? As a member of our team at the Department of Revenue, here’s what you can expect to encounter:

• Innovation: We constantly seek new ways to progress and innovate.
• Professional Growth: We offer challenging opportunities and valuable training to foster your development.
• Career Development: We invest in our employees through comprehensive onboarding, mentoring, and leadership programs.
• Fit: You get to leverage your strengths every day.
• Collaboration: You can collaborate across all divisions within the department as a valued member of the DOR team.
• Community Involvement: You'll have opportunities to support local organizations throughout the year.

Who we want

• Are you adept at juggling and prioritizing multiple tasks and projects, all while maintaining a positive attitude and upholding confidentiality?
• Does the idea of a dynamic work environment where each day brings new challenges excite you?
• When faced with problems, do you remain calm and think swiftly to find effective solutions?
• Are you passionate about serving others and delivering exceptional service to the department’s customers, leadership, and fellow employees?

What you will do

This position involves serving as the intermediary between the public and the South Dakota Motor Vehicle Division. As a Telephone Service Representative, you will engage with a diverse range of individuals to handle customer service inquiries via phone and live chat. Responsibilities include providing guidance to the public, dealers, and county staff on how laws and procedures apply to their specific situations, and outlining the processes needed for vehicle ownership and registration compliance. The position demands investigative skills, independent judgment, and making decisions based on reason. Successful applicants will receive training on relevant state laws and regulations. There are opportunities for career advancement within the Division.

What you need

The ideal candidate will have or be able to:

• experience in customer service.
• excellent verbal and written communication skills.
• problem solving efficiencies.
• concisely provide information, explanations and instructions.
• communicate information on laws, policies and procedures via telephone, email and Live Chat.
• read and interpret information, laws and rules.
• basic computer skills and excellent typing abilities.
• organize work, set priorities and follow-up with minimal direction.
• demonstrate respect, courtesy and tact when interacting with others.
• obtain and provide information by phone in a clear and courteous manner.
• maintain composure, efficiency, and a positive customer service attitude during busy periods with frequent interruptions.
• exercise delegated authority to take action and to recognize when it is appropriate to seek assistance.
• independently recognize and define a problem, identify the resources available to help solve the problem, create and implement viable solutions and follow through to ensure the problem is resolved to the satisfaction of all parties.
• multi-task and manage multiple duties and projects.
• ability to work with all types of people and personalities.

If you enjoy a fast pace, working with a fun group, and are comfortable both implementing and accepting changes, you're going to enjoy this position!

This is a full-time position with the Department of Revenue. For more information on the Department of Revenue, please visit https://dor.sd.gov/ .

Additional Requirements:

This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.

NCRC:If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office.A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9.The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information here .This position is a member of Class A retirement under SDRS.