Telephone Operator-Receptionist

Mclaren-Health-Care; Flint (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

McLaren Health Care in Michigan is seeking a Telephone Operator Receptionist to support the Communications department. The role involves operating the main hospital switchboard, routing calls to clinical and administrative teams, and assisting callers at the information desk.

You will handle incoming and outgoing calls, manage PA and paging systems, and coordinate with physicians, nursing units, and patients. Qualifications include a high school diploma and comfort with Windows-based software.

Qualifications

• High School Diploma or equivalent.
• Ability to operate related telephone equipment.
• 3 months experience utilizing Windows-based functionality and programs.
• Ability to enunciate and communicate effectively in a courteous, controlled, and tactful manner under various levels of stress.
• Ability to maintain confidentiality.

Responsibilities

• Operate the hospital switchboard equipment and handle calls.
• Interface with departments, physicians, nursing units, patients and others.
• Operate public address and overhead paging systems using the computer terminal.
• Receive the public at the information desk.

Skills

Telephone etiquette

Communication

Confidentiality

Education

High School Diploma or equivalent

Tools

Windows-based programs

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

Job Title:Telephone Operator Receptionist

Department: Communications

Shift: Variable

Daily Work Times: Variable

Scheduled Biweekly Hours: 0

Position Summary:

Responsible for operating the main hospital switchboard equipment; handling incoming and outgoing calls; interfacing with all hospital departments, physicians, nursing units, patients, and others; operating the public address and overhead paging systems, using the computer terminal; receiving the public at the information desk.

Required:

• High School Diploma or equivalent
• Ability to operate related telephone equipment
• 3 months experience utilizing Windows based functionality and programs
• Ability to enunciate and communicate effectively in a courteous, controlled, and tactful manner under various levels of stress.
• Ability to maintain confidentiality

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans We are committed to encouraging and sustaining a work environment free of unlawful harassment, discrimination, and/or retaliation. We are an Affirative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s race, color, age, religion, sex/pregnancy (including pregnancy/childbirth or pregnancy/childbirth-related conditions), sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other status prohibited by applicable laws. We also make good faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans.

Additional Information

• Daily Work Times: Variable
• On Call: No

Equal Opportunity Employer

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.