Receptionist

Mclaren-Health-Care; Mount Clemens (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

McLaren Health Care in Michigan seeks a friendly receptionist to greet visitors, answer phones, and provide general office support. You will manage mail, schedule meetings, maintain records, and assist with basic administrative tasks in a fast-paced healthcare environment.

The ideal candidate has strong communication skills, proficiency with Microsoft Office, and prior front-desk experience. This full-time role offers daytime hours and opportunities to contribute to a patient-centered office.

Qualifications

• High school diploma or GED required.
• Prior receptionist or customer-facing experience preferred.
• Proficiency with Microsoft Office.
• Ability to read and write clearly.

Responsibilities

• Greet and welcome guests at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming calls.
• Provide basic information in-person or by phone/email.
• Receive, sort and distribute daily mail/deliveries.
• Maintain reception area neat and stocked with supplies.
• Update calendars and schedule meetings.
• Keep records of office expenses and costs.
• Perform other clerical duties as needed.

Skills

Microsoft Office

Office equipment

Interpersonal skills

Organizational skills

Communication skills

Reading & writing

Education

High School Diploma or GED

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

Position Summary:

As the first point of contact, serves visitors by greeting, welcoming, and directing them appropriately. Provides general office support with a variety of clerical activities and related tasks including answering incoming calls, directing calls to appropriate employees, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.

Essential Functions and Responsibilities:

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Ensure reception area is tidy and presentable, with all necessary stationery and material.
• Order front office supplies and keep inventory of stock.
• Update calendars and schedule meetings.
• Keep updated records of office expenses and costs.
• Perform other clerical duties such as filing, photocopying, transcribing and faxing.
• Performs other related duties as required and directed.

Lead Essential Functions and Responsibilities (if classified in a lead role):

• Assists in quality control and performance improvement activities.
• Contributes to performance feedback, hiring decisions.
• Ensures standards are met (quality, timeliness, customer service, etc.).
• Evaluates and tests new procedures/processes.
• Orients and/or trains new staff.
• Problem solving capabilities.
• Subject matter expert/technical leadership.
• Work flow/distribution of work.
• Assists in assuring compliance with all regulatory and other agency requirements, laws, and statutes pertaining to the operation of the department.

Qualifications:

Required:

• High School Diploma or GED.

Preferred:

Priorreceptionist or customer-facing e x p e rienc e.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment (e.g. fax machines and printers).
• I nt e rp e rso n a l, o r g a ni z a tion a l and c ommunic a tion skills.
• Abili t y to ca r r y out dir e c tions, r e a d a n d w rite.

Additional Information

• Schedule: Full-time
• Daily Work Times: 7-3, 8-4, 9-5
• On Call: No

Equal Opportunity Employer

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status,national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.