TELEPHONE OPERATOR - PRN

Texoma Medical Center; Denison (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

You will answer incoming calls, direct callers to the right lines, and support rapid, accurate communication in a busy hospital environment; 1 year PBX or customer service preferred, fluency in English required, strong keyboard skills.

Qualifications

• Requires at least 1 year of PBX or customer service experience requiring extensive phone work.
• Reading and numerical competency.
• Requires the ability to fluently speak and understand English. Must have the ability to perform calmly, competently and quickly in emergency situations. Ability to clearly articulate applicable information in a calm, competent and expeditious manner.
• Must have excellent keyboard/computer skills, hospital experience preferred.

Responsibilities

• The Telephone Operator handles emergency calls and codes. Responds to incoming calls in a timely manner, directs caller to appropriate line demonstrating smooth, clear, and courteous professional communication practices.

Skills

PBX experience

Customer service

English fluency

Keyboard skills

Job description

About Texoma Medical Center

Texoma Medical Center, a 414-bed acute care facility has been providing quality health care to the residents of North Texas and Southern Oklahoma since 1965. Our main campus is located in Denison, Texas, approximately one hour north of the Dallas/Fort Worth area and just south of the Texas/Oklahoma border. In addition, we have numerous facilities in locations throughout the Texoma region. Since 1965, TMC has forged a special relationship with the people of North Texas and Southern Oklahoma. Texoma residents have come to depend on TMC to meet a spectrum of physical, mental and spiritual needs. TMC has responded with unique services to provide the kind of sophisticated, experienced care that was once available only in major metropolitan areas. We offer major specialty services including open heart surgery and neurosurgery. Advanced resources such as certified trauma care support TMC's role as a regional specialty center.

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500 corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

Responsibilities

The Telephone Operator handles emergency calls and codes. Responds to incoming calls in a timely manner, directs caller to appropriate line demonstrating smooth, clear, and courteous professional communication practices.

Qualifications

• Requires at least 1 year of PBX or customer service experience requiring extensive phone work. Previous hospital experience strongly preferred.
• Reading and numerical competency.
• Requires the ability to fluently speak and understand English. Must have the ability to perform calmly, competently and quickly in emergency situations. Ability to clearly articulate applicable information in a calm, competent and expeditious manner. Able to consistently handle stressful situations with professionalism and utilizes sound judgement.
• Must have excellent keyboard/computer skills, hospital experience preferred.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.