TELEPHONE OPERATOR (Per-Diem)

Larkin Community Hospital, Inc.; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Larkin Community Hospital in Hialeah, FL seeks a Telephone Operator to manage inbound and outbound calls, directing inquiries to the correct departments and maintaining a professional image. The role supports daily operations with accurate call logs and courteous service.

Ideal candidates provide a high school diploma and experience in customer service or phone operations, with basic office software proficiency and strong communication skills.

Qualifications

• High school diploma or equivalent.
• Proven experience in a telephone operator or customer service role.
• Basic proficiency with telephone systems and office software.
• Strong verbal communication skills and a professional telephone manner.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls and direct inquiries to the appropriate departments.
• Maintain accurate call logs and ensure courteous, efficient communication.
• Support internal staff and clients by routing information and providing basic assistance.

Skills

Verbal communication

Multitasking

Time management

Telephone etiquette

Education

High school diploma

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

POOL Hialeah, FL, US

2 days ago Requisition ID: 4654

About the Role:

The Telephone Operator plays a critical role in managing and facilitating effective communication within an organization by handling incoming and outgoing calls with professionalism and efficiency. This position ensures that all calls are directed to the appropriate departments or personnel promptly, contributing to smooth operational workflows and excellent customer service. The operator serves as the first point of contact for clients, partners, and internal staff, representing the organization’s image through courteous and clear communication. Additionally, the role involves maintaining accurate call logs and managing multiple lines simultaneously to support business needs. Ultimately, the Telephone Operator helps maintain seamless communication channels that are vital for organizational success and customer satisfaction.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a telephone operator or customer service role.
• Basic proficiency with telephone systems and office software.
• Strong verbal communication skills and a professional telephone manner
• Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

• Experience with multi-line phone systems and call center software.
• Familiarity with customer relationship management (CRM) tools.
• Prior experience in an office or administrative support role