Healthcare Switchboard & Call Center Operator

Larkin Health; Miami (FL); Hybrid; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Larkin Community Hospital in South Miami, FL is seeking a dedicated Switchboard Operator to manage incoming and outgoing calls, route them accurately, and support daily operations.

You will handle multiple lines, provide information about services, maintain call logs, assist with emergencies, and collaborate with the administrative team to ensure confidential, professional communications.

Qualifikationen

• High school diploma or equivalent.
• Experience in a customer service or telephone operator role.
• Basic knowledge of telephone systems and call routing procedures.
• Strong verbal communication skills and a professional telephone manner.
• Ability to multitask and manage multiple phone lines simultaneously.

Aufgaben

• Answer and route incoming calls promptly and accurately to the appropriate personnel or departments.
• Provide information to callers regarding the organization’s services, policies, and procedures as needed.
• Maintain detailed records of calls, messages, and other relevant information for reference and follow-up.
• Operate and monitor multi-line telephone systems, ensuring all lines are functioning properly.
• Assist with emergency call handling and elevate urgent matters to the appropriate authorities or management.
• Coordinate with other administrative staff to support communication needs and office operations.
• Maintain confidentiality and professionalism in all communications and interactions.

Kenntnisse

High school diploma

Customer service experience

Telephone systems knowledge

Verbal communication

Multitasking across lines

Ausbildung

High school diploma or equivalent

Tools

VoIP systems

Microsoft Office Suite

Jobbeschreibung

Larkin Community Hospital in South Miami, FL is seeking a dedicated Switchboard Operator to manage incoming and outgoing calls, route them accurately, and support daily operations.

You will handle multiple lines, provide information about services, maintain call logs, assist with emergencies, and collaborate with the administrative team to ensure confidential, professional communications.