Telephone Operator / SEIU - G - FT - Rotational - AGH - Pittsburgh

Allegheny Health Network; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Job summary

Allegheny Health Network seeks a skilled Telephone Operator in Pittsburgh to manage switchboard operations, handling incoming and outgoing calls while ensuring effective hospital communication.

This role includes emergency response communication and maintaining switchboard equipment. Candidates should possess strong telephone and interpersonal communication skills, with preferred training as a Telephone Operator or Dispatcher. Join a team committed to accessibility and support for all individuals.

Qualifications

• Excellent telephone skills and interpersonal communication skills required.

Responsibilities

• Answers and directs all telephone calls and overhead paging inquiries.
• Responds to alarms, security calls, and medical emergencies.
• Maintains and cleans all switchboard equipment.

Skills

Telephone skills

Interpersonal communication skills

Job description

Company

Allegheny Health Network

General Overview

Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication.

Essential Responsibilities

• Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications. Triages and prioritizes calls as to their urgency, and accurately routes calls accordingly. (85%)
• Immediately responds to all alarms, security calls, and medical emergencies. Pages all persons designated to respond to emergencies. Immediately reports to the supervisor any problems with, or abuses of the alarm system. Logs emergency response information, as appropriate. May reprogram the computerized fire alarm system after it has been activated. (10%)
• Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures. (5%)
• Performs other duties as assigned or required.

Qualifications

Minimum

• Excellent telephone skills and interpersonal communication skills required.

Preferred

• Training as a Telephone Operator, Receptionist, or priority Dispatcher preferred.
• Experience using a PC-based telephone operator console preferred.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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