Telephone Operator

Tower Health; Phoenixville (Chester County); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Generous time off

Tuition assistance

Comprehensive benefits

Tower Advance Pay

Employee Assistance Program

Retirement Savings Program

Life Insurance

Job summary

Tower Health is seeking an experienced Telephone Operator for the Phoenixville area. This full-time night shift role ensures reliable answering and directing of all calls, paging physicians on-call, and updating on-call schedules within the hospital paging system.

The operator provides patient information, directs visitors, and offers pager support to hospital staff, contributing to smooth clinical operations across Tower Health’s network.

Qualifications

• High School Diploma or GED; relevant experience may be considered in lieu of education.
• Relevant Experience is required.
• Customer service oriented with strong communication skills.

Responsibilities

• Answer and direct all incoming outside and in-house calls.
• Provide approved patient information upon request.
• Page physicians and services on-call; update on-call schedules in paging system.
• Alert hospital staff to medical emergencies per procedures.
• Direct patients and visitors using the hospital link system; provide pager support.

Skills

Customer Service

Detail Oriented

Epic Proficiency

Excellent Communications

Excellent Interpersonal

General Clerical

Listening

Multiline Telephone

Multitasking

Organizational Skills

Education

High School Diploma or GED

Job description

Job Summary

Work Schedule: Full-Time Night Shift, hours are 10:30pm-7:00am with weekend and holiday rotation required.

The Telephone Operators are responsible for answering and directing all incoming outside and in house calls. The major responsibility of the operators is to provide approved patient information upon request, page physicians, and services on-call upon request, keep on-call schedules updated in the hospital paging system and alert hospital staff to all medical emergencies called in following hospital procedures. Telephone operators also direct patients and visitors to all areas in the hospital using the hospital link system and are also trained to provide pager support services for hospital staff.

BENEFITS

• Generous time off, tuition assistance, and comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

#PHX

Qualifications

Education Requirements

• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• Relevant Experience

Required Skills

• Customer Service Skills
• Detail Oriented
• Epic Proficiency
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Listening Skills
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.