Multi-Site Call Center Operator & Appointment Scheduler

Franklin Primary Health Center, Inc.; Mobile (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Franklin Primary Health Center, Inc. in Mobile, AL, is seeking a Switchboard Operator/Appointment Scheduler to manage multi-line telecommunication across multiple locations and route calls efficiently.

The role handles scheduling for all sites and specialties, records messages, maintains patient information, and ensures HIPAA privacy; requires excellent telephone skills and professional demeanor in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Experience handling a high volume of telephone calls.
• Excellent telephone and written communication skills; professional demeanor.

Responsibilities

• Operates a multi-line telecommunications system across locations.
• Answers, screens, routes calls and takes messages as needed.
• Schedules appointments accurately for all sites and specialties.
• Maintains patient information and adheres to privacy requirements.
• Performs clerical duties including typing and mail sorting.

Skills

Multi-line telecommunication

Telephone etiquette

Communication skills

Customer service

Appointment scheduling

Education

High school diploma or GED

Job description

Franklin Primary Health Center, Inc. in Mobile, AL, is seeking a Switchboard Operator/Appointment Scheduler to manage multi-line telecommunication across multiple locations and route calls efficiently.

The role handles scheduling for all sites and specialties, records messages, maintains patient information, and ensures HIPAA privacy; requires excellent telephone skills and professional demeanor in a fast-paced environment.