Telephone Operator- afternoon

UPMC; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC in Pittsburgh seeks a Patient Information Specialist to serve as the primary contact for the public and hospital departments, under direct supervision, handling routine and emergency communications and paging.

Responsibilities include training operators, data entry on request, processing emergency pages, transferring calls, providing physician on‑call information, and maintaining professional, accurate communication across multiple answering service clients.

Responsibilities

• train new operators
• system data entry on request
• provide service to multiple answering service clients
• process emergency code or STAT page
• initiate voice pages
• provide Physician on call information
• use required phrasing when answering calls
• provide dialing instructions to patients
• determine caller requirements and transfer call
• provide status report on pages in progress

Job description

Purpose:

Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.