Telephone Operator-Receptionist

mclarenhlth; Flint (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

McLaren Health in Flint, MI is seeking a Telephone Operator Receptionist to join the Communications team. You will operate the hospital switchboard, handle incoming and outgoing calls, and interface with departments, physicians, nursing units, patients and others.

You will also manage the public address and overhead paging systems and assist at the information desk using a computer terminal. The role requires a High School Diploma or equivalent, ability to operate related telephone equipment,

Qualifications

• High School Diploma or equivalent required.
• Ability to operate related telephone equipment.
• 3 months experience using Windows-based programs.
• Strong enunciation and courteous communication under stress.
• Ability to maintain confidentiality.

Responsibilities

• Operate the main hospital switchboard equipment and handle calls.
• Interface with departments, physicians, nursing units, patients and others.
• Manage public address and overhead paging systems using the computer terminal.
• Greet and assist the public at the information desk.

Skills

Phone etiquette

Confidentiality

Stress management

Verbal communication

Customer service

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Job Title:

Telephone Operator Receptionist

Department:

Communications

Shift:

Variable

Daily Work Times:

Variable

Scheduled Biweekly Hours:

0

Position Summary:

Responsible for operating the main hospital switchboard equipment; handling incoming and outgoing calls; interfacing with all hospital departments, physicians, nursing units, patients, and others; operating the public address and overhead paging systems, using the computer terminal; receiving the public at the information desk.

Required:

• High School Diploma or equivalent


• Ability to operate related telephone equipment


• 3 months experience utilizing Windows based functionality and programs


• Ability to enunciate and communicate effectively in a courteous, controlled, and tactful manner under various levels of stress.


• Ability to maintain confidentiality

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

We are committed to encouraging and sustaining a work environment free of unlawful harassment, discrimination, and/or retaliation. We are an Affi ... we also make good faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans.