Patient Account Representative Customer Billing

Mount Sinai Medical Center; Miami Beach (FL); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Pet Insurance

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing

Job summary

Mount Sinai Medical Center is seeking a Patient Account Representative or Billing Customer Service professional. The role is hybrid, with work-from-home after 4-6 weeks of training, and requires handling patient inquiries, processing account updates, and ensuring timely documentation while adhering to HIPAA, COBRA, EMTALA, and compliance standards.

English/Spanish proficiency is a plus and flexibility to adjust schedules is required.

Qualifications

• High School Diploma or GED or equivalent work experience.
• 1 year experience in healthcare Patient Accounts Services or Customer Service on the phone is desired.
• 1 year experience in computer usage.
• Bilingual in English or Spanish preferred.

Responsibilities

• Works correspondence in HPF timely.
• Documents patient accounting system appropriately and within three business days.
• Informs patient of any self-pay balances owed to the facility during routine information requests.
• Establishes payment arrangements according to policy guidelines.
• Communicates with the collections manager/lead about any unsatisfied patient issues.
• Verifies information following HIPAA guidelines before handling calls and walk-ins.
• Reviews accounts, relays accurate information, and requests information as needed.
• Maintains knowledge of collection guidelines, HIPAA, COBRA and EMTALA guidelines.
• Attends corporate compliance programs and seminars to stay informed of laws and regulations.
• Maintains courteous relationships with management, employees, physicians, patients and guarantors.

Skills

Bilingual English/Spanish

Customer service

Communication

Education

High School Diploma or GED

Job description

As Mount Sinai grows, so does our legacy in high-quality health care.Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.Culture of Caring: The Sinai WayOur hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.Department:Job Description Summary:Hybrid, Must live within a commutable distace to our Miami Beach Hospital Work from home after 4-6 weeks training. Patient Account Representative or Billing Customer Service with experience managing patient inquiries, processing account updates, and ensuring timely and accurate documentation. Skilled in explaining account details, establishing payment arrangements, and providing excellent customer service while adhering to HIPAA, COBRA, EMTALA, and compliance standards. Strong communicator (English/Spanish) with the ability to handle high call volumes, resolve patient issues promptly, and collaborate effectively with patients, staff, and leadership.Position ResponsibilitiesWorks correspondence in HPF timely. Documents patient accounting system appropriately and within timeframe of three business days.Informs patient of any patient self-pay balances owed to the facility during routine handling of patient request for information via telephone or in person. Establishes payment arrangements according per policy guidelines.Advises collection manager/lead of any unsatisfied patient issues.Verifies information following HIPPA guidelines when handling calls and walk-in patients before release of information with every call and walk-in patient.Reviews each account when handling calls, relays accurate information to the patient, explains account information from patient file and requests any information needed at time of the call.Maintains a working knowledge of collection guidelines, HIPPA, Cobra and EMTALA guidelines. Attends all corporate compliance programs and seminars/educational programs that maintain an awareness of laws and regulations affecting the department.Maintains courteous and cooperative working relationships with all levels of management, employees, physicians, patients and guarantors and the general public.Monitors volume of calls holding and attempts to answer all calls in a timely and courteous manner.Processes request for bills and insurance updates, credit card payments within 48 hours. Mails receipt to the patient.Follows-up timely with patient/guarantor issues and relays information back to the patient/guarantor.Possesses ability to communicate in English or Spanish.Is willing to adjust schedule to department and patient needs.. Retrieves customer service voice mail messages daily and returns calls within one business day.Researches all accounts assigned by the lead/manager/director in a timely manner.QualificationsEducationHigh School Graduate or GED or equivalent work experience.ExperienceOne year experience in healthcare Patient Accounts Services or Customer Service on the phone is desired.One year experience in computer usage.Benefits:We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:Health benefitsLife insuranceLong-term disability coverageHealthcare spending accountsRetirement planPaid time offPet InsuranceTuition reimbursementEmployee assistance programWellness programOn-site housing for select positions and more!Degree Requirements:Certification: