24/7 Telephone Operator: Patient Communications

U.S. Department of Veterans Affairs; Lebanon (Lebanon County); Sur place; USD 37 000 - 48 000; Plein temps

Résumé du poste

The U.S. Department of Veterans Affairs, Veterans Health Administration, VA Medical Center in Lebanon, PA seeks a Telephone Operator to provide 24/7 telecommunication support, answer incoming calls, and monitor security alarms.

This full-time role requires residing within a commutable distance. You will work a rotating schedule including day and evening shifts, handle local and international calls, protect patient confidentiality, and use a computer to route calls accurately.

Responsabilités

• Operate the medical center's telephone line.
• Verify patient appointments; maintain confidentiality of patient and employee information.
• Handle a full range of telephone calls (local, long distance, overseas) and route to correct personnel.

Description du poste

The U.S. Department of Veterans Affairs, Veterans Health Administration, VA Medical Center in Lebanon, PA seeks a Telephone Operator to provide 24/7 telecommunication support, answer incoming calls, and monitor security alarms.

This full-time role requires residing within a commutable distance. You will work a rotating schedule including day and evening shifts, handle local and international calls, protect patient confidentiality, and use a computer to route calls accurately.