Telephone Operator

US-Department-of-Veterans-Affair; Edisonville (PA); Presencial; USD 32.000 - 40.000; Jornada completa

Descripción de la vacante

The VA Medical Center in Lebanon, PA, part of the Department of Veterans Affairs, seeks a Telephone Operator to provide 24/7 telephone coverage, handle incoming calls, and monitor alarm systems from the Telecommunications Unit. The role supports Veterans Health Administration operations at the facility.

Qualified candidates must meet education or experience requirements, with transcripts submitted and assessed.

Formación

• General experience includes clerical/off ice duties and ability to perform Telephone Operator tasks.
• Transcripted education must be documented and verified with application materials.

Responsabilidades

• Provide 24/7 telephone coverage.
• Process incoming calls and monitor alarm systems.

Conocimientos

Customer Service

Information Management

Technical Competence

Telecommunications

Educación

Two years of education

Descripción del empleo

This position is located in the Telecommunications Unit at the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), VA Medical Center, in Lebanon, PA. The primary purpose of this position is to perform a variety of functions, including providing 24/7 coverage for telephones, process incoming calls, and monitor alarm systems.

To qualify for this position at the GS-4 level, you must meet one of the following:

1. EXPERIENCE: At least one (1) full year of general experience that has equipped me with the knowledge, skills, and abilities necessary to perform the duties of a Telephone Operator GS-4. General experience is defined as progressively responsible clerical, office, or other work that indicates your ability to perform the duties of this position. NOTE: Experience must be fully documented in your resume and must include job title; duties; month and year start/end dates AND hours worked per week. ~OR~
2. EDUCATION: Successful completion of two (2) years of education above the high school level for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained at an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. (Transcripts must be submitted at time of application) ~OR~
3. COMBINATION: Equivalent combinations of post-high school education and specialized experience, as described above. Note: only education in excess of the first 60 semester hours of a course of study leading to a bachelor's degree is creditable toward meeting the specialized experience requirements. Two full academic years of study, or 60 semester hours, beyond the second year is equivalent to 1 year of specialized experience. (Transcripts must be submitted at time of application)

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Customer Service (Clerical/Technical)
• Information Management
• Technical Competence
• Telecommunications

IMPORTANT:

A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Physical Requirements:

The work is sedentary. The employee sits comfortably to do the work. There is some moving around to adjust equipment; carrying of light items such as papers, books.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.