Telephone Operator

Saint Luke's Health System; Kansas City (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a Telephone Operator to join their dedicated team. In this role, you'll be the first point of contact for callers, providing essential information and support during emergencies. This position requires exceptional interpersonal skills and the ability to manage multiple tasks effectively. You'll have the chance to work in a collaborative environment that values innovation and excellence in patient care. With a commitment to employee well-being, this organization offers a competitive salary and a range of benefits to support your professional journey. If you're eager to make a difference in a dynamic healthcare setting, this opportunity is for you.

Benefits

Medical health plans

Tuition reimbursement

Paid time off

Retirement contributions

Employee Assistance Program

Qualifications

• Strong interpersonal skills and empathy for those in crisis are essential.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Answer inbound calls and distribute them to appropriate departments.
• Maintain documentation and dispatch security requests promptly.
• Assist in mentoring and training new employees.

Skills

Interpersonal Skills

Critical Thinking

Customer Service

Adaptability

Multitasking

Job description

Job Description

Saint Luke’s Hospital in Kansas City is seeking a Telephone Operator to join our team. You will have the opportunity to answer inbound calls to the switchboard and distribute the calls to the appropriate department or individual. This position handles all emergency events in a calm and efficient manner following the established process for the facility in which the emergency event occurs.

Shift Details:

Sunday - 9:30 AM - 8:00 PM (Plaza)

Thursday - 9:30 AM - 8:00 PM (Plaza)

Friday - 9:30 AM - 8:00 PM (Plaza)

Saturday - 9:30 AM - 8:00 PM (Plaza)

Responsibilities:

• Provides helpful information to internal and external callers.
• Maintains detailed documentation in the appropriate communication logs.
• Dispatches Security requests using two-way radios in a timely manner.
• Monitors alerts and alarms.
• Notifies appropriate departments or individuals when required.
• Assists with mentoring and training of new employees.

We are looking for someone with exceptional interpersonal skills and empathy for those in crisis. The ideal candidate has strong critical thinking skills, the ability to handle multiple tasks at once, prioritize work, and manage interruptions easily. To be successful in this role, strong customer service skills, willingness to work, adaptability, and eagerness to learn is required. This position will require you to work autonomously as well as with a team.

Why Saint Luke’s?

We believe in creating a collaborative environment while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:

• Medical health plans.
• Tuition reimbursement.
• Paid time off.
• Retirement contributions.
• Employee Assistance Program.

Job Requirements

Applicable Experience: Less than 1 year.

Job Details

Full Time Day (United States of America)

The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.