Telephone Helpline Intake Screener

State Bar New Mexico; Albuquerque (NM); Hybrid; USD 23,419 - 28,929; Full time

Benefits offered by this job

Health Insurance

Paid Time Off (PTO)

Retirement Savings (401k)

Employee Assistance Program

Job summary

The State Bar New Mexico is hiring a Full-Time Telephone Helpline Intake Screener in Albuquerque, NM. This role requires answering helpline calls, screening program eligibility, and managing case files. Ideal candidates will have strong customer service, communication, and organizational skills, along with a high school diploma. Spanish fluency is preferred. The position offers a salary of $17-$21 per hour, a generous benefits package including health insurance and paid time off, and partial telecommuting may be available.

Qualifications

• Minimum high school diploma required.
• Fluency in Spanish is strongly preferred.

Responsibilities

• Answer incoming calls and complete initial screening for program eligibility.
• Complete intakes for all eligible callers.
• Perform other assigned responsibilities as needed.

Skills

Customer service

Communication skills

Organization

Attention to detail

Bilingual (Spanish)

Education

High School Diploma or equivalent

Tools

Multi-phone systems

Word-processing software

Database programs

Job description

Announcement Date:5/11/2026

Entity: New Mexico State Bar Foundation

Closing Date: Until Filled

Position: Full-Time Telephone Helpline Intake Screener for the New Mexico State Bar Foundation Helplines

Salary: $17-$21 per hour (depending on experience and qualifications)

Location: Albuquerque, NM

Position Overview

Do you find it fulfilling to help others and make a difference in your community? Does it bring you joy to be part of a team that aids people in finding solutions to their problems? Then this position may be a good fit for you. The New Mexico State Bar Foundation seeks a full-time Telephone Helpline Intake Screener to answer Bar Foundation Legal Helpline incoming calls, conduct/complete intakes and establish case files in the Legal Services Programs electronic case management systems. This position will primarily serve the Modest Means Helpline (MMH) helpline with occasional intake duties for the Legal Resources for the Elderly Program (LREP). This is a fast‑paced, phone‑heavy position.

The successful applicant must have excellent communication, customer service, punctuality, and organizational skills. Minimum high school diploma required. Fluency in Spanish is strongly preferred. Equal Opportunity Employer.

Duties and Responsibilities

• Answer incoming calls and complete initial screening for program eligibility.
• Complete intakes for all eligible callers including accurately collecting all caller information; creating an appropriate record in the Legal Services Programs electronic case management system; and notifying staff attorneys of the intake.
• Occasionally perform other various responsibilities as assigned by the MMH Managing Attorney, the Legal Services Program Coordinator, and staff attorneys such as preparing for and staffing other program events.
• Occasional staffing of Legal Services Programs workshops and legal fairs.
• Provide occasional clerical assistance to staff attorneys and legal assistants as assigned.

Minimum Required Experience / Qualifications

• High School Diploma or equivalent certification.
• General knowledge of multi‑phone systems, computer systems, including word‑processing and database programs.

Required Knowledge, Skills and Abilities

• Excellent customer relations and communication skills, both verbal and written, for dealing with members of the public and attorneys.
• Clerical and organizational skills and excellent attention to detail.
• Administrative skills, including ability to organize workload and effectively manage several areas of responsibility.
• Ability to work in a variety of capacities.
• Ability to determine priorities and advise supervisors when conflicts in priorities exist.
• Ability to maintain composure in stressful situations.

Conditions of Employment

• Employees must be United States Citizens or eligible to work in the United States.
• Employment with the State Bar is on an “at‑will” basis.
• Employees are required to adhere to all State Bar policies and procedures.
• The State Bar provides reasonable accommodations to applicants with disabilities.
• This position qualifies for partial telecommuting. Partial telecommuting may not be available during certain times throughout the year.

Benefits

The State Bar provides a generous benefits package to full‑time employees including:

• Fourteen paid holidays
• Paid Time Off (PTO) in the amount of 20‑32 days per year, depending on length of service.

Benefits plans include:

• Health Insurance
• Vision Insurance
• Group Life Insurance
• Short‑Term and Long‑Term Disability
• Flexible Spending Account
• Retirement Savings (401k)
• Employee Assistance Program