Telephone Banking Specialist

S; West Fairview (PA); On-site; USD 21,000 - 38,000; Full time

Job summary

TFC in Camp Hill, PA seeks a customer service representative to answer calls, assist with deposits, loans, online banking, debit cards, and help customers with product information. The role supports branch network and handles inquiries with courtesy and accuracy.

The ideal candidate has a high school diploma and 1–2 years of general business experience; training is provided. The job may include evenings/weekends and involves CRM software usage and occasional outbound calls.

Qualifications

• Requires a high school diploma or equivalent basic academic education.
• Requires one to two years general business experience.

Responsibilities

• Answer incoming customer service calls and inquiries.
• Provide accurate product information and service details.
• Assist with deposits, loans, and account maintenance requests.
• Support online banking and BillPay assistance.
• Use CRM software to streamline processes and record interactions.
• Assist in training new departmental employees.

Skills

Customer service

Communication

Typing

Phone etiquette

Education

High school diploma or equivalent

Tools

CRM software

Email systems

Job description

TFC in Camp Hill, PA seeks a customer service representative to answer calls, assist with deposits, loans, online banking, debit cards, and help customers with product information. The role supports branch network and handles inquiries with courtesy and accuracy.

The ideal candidate has a high school diploma and 1–2 years of general business experience; training is provided. The job may include evenings/weekends and involves CRM software usage and occasional outbound calls.