Telephone Financial Consultant

S&T Bank; Punxsutawney (Jefferson County); Presencial; USD 21.000 - 38.000; Jornada completa

Descripción de la vacante

S&T Bank in Camp Hill, PA is seeking a Customer Service Associate to handle external and internal inquiries by phone, provide accurate product information, and support the branch network. The role emphasizes courteous service, timely responses, and professional written communication.

The position requires 1–2 years of general business experience, a high school diploma, and strong communication skills. On-site work with varied hours supports customer coverage and branch operations.

Formación

• 1-2 years general business experience
• Excellent communication skills
• Customer service orientation

Responsabilidades

• Answer incoming customer service calls regarding deposits, loans, and accounts.
• Process account maintenance requests such as changes of address and stop payments.
• Assist customers with online banking and mobile banking inquiries.
• Provide professional written correspondence when necessary.

Conocimientos

Customer service

Telephone handling

Team player

Educación

High School Diploma

Descripción del empleo

Location:

100 Corporate Center Drive
Suite 200
Camp Hill, PA 17011

Hours

Monday -Friday 7:00a.m. - 7:00p.m.
Saturday 8:00a.m.-3:00p.m
Sunday 10:00a.m.-3:00p.m.
(Additional hours as necessary to meet the objectives of the department)

Function

Assumes responsibility for ensuring all external and internal customer telephone inquiries and research requests are satisfied in a timely, courteous, and professional manner. Supports Branch Network to allow focus on In-Branch customers.

Duties And Responsibilities

• Assumes responsibility for ensuring the satisfactory handling of internal or customer related telephone inquiries or service-related problems by performing the following functions:
  • Promptly responding to customer/internal inquiries in a courteous and professional manner to ensure complete customer satisfaction.
  • Providing customer and internal personnel with accurate product knowledge and service information, as well as operational knowledge that will assist personnel in the successful completion of their duties.
  • Providing professional written correspondence to customers when necessary.
• Answers incoming customer service calls to include but are not limited to:
  • Inquiries regarding deposit and loan accounts
  • Account maintenance requests, including but are not limited to: change of address, check ordering, related/unrelated account transfers, and stop payments
  • Responsible for closing debit cards, ordering new debit cards, raising and lowering debit card limits, adding travel notes, removing fraud exclusion, and removing VAU
  • Online banking and mobile banking inquiries, including but are not limited to: enrolling new users, registering computers, unlocking accounts, online statements, and BillPay issues as well as assistance with BillPay limit increases. Furthermore, TFC’s should be familiar with all eligible cell phone and tablet types.
  • Utilizing Financial Intelligence Group standards to detect suspicious callers and activity in order to combat fraud and minimize bank losses.
• Identifies and addresses customer needs by recommending applicable products and services that may represent a value to the customer.
• Assists the Branch Administration Department by identifying and reporting quality service concerns that may become apparent through customer interactions.
• Uses appropriate Customer Service/Sales/Correspondence Software to streamline process and improve efficiency.
• Makes infrequent outbound telemarketing calls.
• Refers customers with opening a deposit and/or loan account over the telephone to a Personal Banker.
• Recognizes opportunities to identify and meet needs resulting in new accounts and leads.
• Assists Manager/Solution Center Service with facilitating operational procedures to staff.
• Assists and encourages the sales process within the Solution Center Service.
• Assists in training new departmental employees.
• Demonstrates a strong ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization.
• May act as shift lead during evening and weekend hours of operation.
• Assumes additional duties as required.

Education

Requires a high school diploma or equivalent basic academic education.

Experience

Requires one to two years general business experience. Up front training enables position to be hired with up to one year experience.

Physical Demands

Operates a keypad device: 99% of the day. Maximum lift is ½ pound several times per day. Requires the use of manual dexterity skills for typing on a frequent basis, up to 60% of the business day. Possess the ability to focus visually at a close distance of 18”-20” for a period of up to 60% of the business day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements.

For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Salary Range

$15.00 - $27.76