Customer Financial Concierge — Inbound Support & Accounts

S&T Bank; Camp Hill (Cumberland County); On-site; USD 21,000 - 37,000; Full time

Job summary

S&T Bank in Camp Hill, PA is seeking a customer service representative to handle external and internal telephone inquiries, provide accurate account information, and support the branch network in serving in-branch customers.

You will assist with account maintenance requests, guide customers through online banking, and help train new staff while maintaining a courteous, professional demeanor. This role may require evening or weekend hours as needed.

Qualifications

• Requires a high school diploma or equivalent.
• One to two years general business experience; up front training provided.

Responsibilities

• Answer customer and internal inquiries by telephone in a courteous and professional manner.
• Provide accurate product knowledge and service information to customers.
• Assist with online banking and mobile banking inquiries and setup.
• Support branch operations and refer customers to Personal Bankers as needed.
• May act as shift lead during evening and weekend hours.

Skills

Customer service

Telephone support

Data entry

Education

High school diploma or equivalent

Some college preferred

Job description

S&T Bank in Camp Hill, PA is seeking a customer service representative to handle external and internal telephone inquiries, provide accurate account information, and support the branch network in serving in-branch customers.

You will assist with account maintenance requests, guide customers through online banking, and help train new staff while maintaining a courteous, professional demeanor. This role may require evening or weekend hours as needed.