Telematics System Specialist

Knife River; Bismarck (ND); On-site; USD 75,000 - 105,000; Full time

Job summary

Knife River is seeking a Telemetics System Specialist to support the telematics stack, including SAAS platforms, POS and ERP integrations, and data quality improvements. You will work with fleet and field operations and the IT team to formulate practical solutions that meet internal customer needs.

The role emphasizes troubleshooting, system maintenance, and cross-functional collaboration with business systems such as Command Series, APEX, Fuel Master, HCSS, and telematics platforms like Samsara

Qualifications

• Bachelor's degree in business, CS, MIS or related field.
• Two to four years of experience in software package configuration, installation, integration and maintenance.
• Two to four years of experience in general workstation troubleshooting and/or backend technology support.

Responsibilities

• Assist in implementations of telematics solutions and integration to POS and ERP systems.
• Provide usage statistics to field and management operations on effectiveness of the telematics solution.
• Maintain software with patches, version upgrades and modules per corporate policies.
• Provide specialized application and technical support to Line of Business.
• Ensure all enhancements/releases are tested and documented per policies.
• Produce and maintain documentation on all systems to analyze and improve processes.
• Identify and integrate data security measures.
• Travel to subsidiary companies for implementations and support.
• Assist with scheduled on-call support and emergencies as required.
• Maintain and work with IT team to provide a stable environment for these applications.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Multitasking

Problem solving

Confidentiality

Education

Bachelor's degree in business, computer science, MIS or related field

Tools

SAAS applications

Relational databases

Reporting tools

Mobile device management

ERP integration

Job description

Great Pay! Great Benefits! Strong Teams! Knife River is a PEOPLE-first company. Our teams are the foundation of our success, and we're committed to providing the training, tools and support to do great work and go home safely at the end of each day. Join a team that looks out for one another and supports career growth from day one.

A Telematics System Specialist provides problem-solving skills and is responsible for assisting in project management, implementation, and advancement maintenance of telematics solutions, including supporting mobile devices, SAAS-provided solutions, and general troubleshooting. This role works to improve the technology that connects fleet and field operations, supports users, improves data quality, and connects fleet information with business systems, including Command Series, APEX, Fuel Master, HCSS, and telematics platforms such as Samsara and TrackIT. The position works closely with internal customers and the IT team to formulate solutions that meet internal customer needs.

• Requires knowledge of business systems and processes at a level normally acquired through completion of a Bachelor's degree in business, computer science, management information systems or related field knowledge.
• Two to four years of experience in software package configuration, installation, integration and maintenance.
• Two to four years of experience in general workstation troubleshooting and/or back end technology support

Preferred Requirements:

• Experience configuring and supporting SAAS Applications
• Knowledgeable of relational data structure and reporting capabilities.
• Knowledge of telematics and the data surrounding the fleet.
• Knowledge of mobile device management and maintenance including hardware and software.
• Knowledge of how to integrate different software packages together.

Duties and/or Responsibilities:

• Assist in implementations of telematics solutions and the integration to our POS and ERP systems.
• Provide usage statistics to field and management operations on the effectiveness of the telematics solution.
• Maintain aforementioned software with proper patches, version upgrades and modules following corporate policies and procedures.
• Provide specialized application and technical support to Line of Business.
• Ensure all enhancements and feature releases have been fully tested and documented following corporate policies and procedures.
• Produce and maintain documentation on all systems to help analyze and continually improve processes.
• Responsible for identification and integration of data security measures.
• Travel to subsidiary companies for application implementations and support will be required.
• Available to assist with scheduled on-call support and technical emergencies as required.
• Maintain, design, and work with the KRC IT Team to provide a stable environment for these applications.
• Perform other duties as assigned.

Knowledge, Skills and Abilities:

• Good interpersonal and communications skills
• Excellent verbal and written communication skills.
• Demonstrated ability to perform multiple tasks and conform to timelines for successful application implementation.
• Ability to identify problems, in a timely manner, for systems utilized by a diverse customer/user base.
• Ability to establish and maintain effective working relationship with internal and external customers.
• Understanding of and ability to maintain confidentiality of all company information.

Knife River is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.