Telehealth Patient Care Advocate (Patient Coordinator / Medical Assistant)

Hey Jane; United States; Remote; USD 60,000; Full time

Job summary

Hey Jane is seeking a Telehealth Patient Care Advocate to enhance patient experiences in a fully remote setting. As a key contact for patient inquiries, you will support patient safety and communication, with flexible hours allowing you to balance your career aspirations with personal commitments.

Qualifications

• Required 2+ years in care coordination or customer service.
• Excellent communication and interpersonal skills.
• Ability to work in a fast paced environment.

Responsibilities

• Respond to patient inquiries and provide support.
• Triage medical questions and escalate concerns.
• Work closely with clinicians and operations team.

Skills

Communication

Interpersonal skills

Time-management

Problem-solving

Multi-tasking

Active listening

Education

High School Diploma

Bachelor’s degree

Job description

Telehealth Patient Care Advocate (Patient Coordinator / Medical Assistant)

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Unless otherwise noted, all positions are fully remote with work permitted from the following states: CA, CO, CT, DC, DE, HI, IL, MA, MD, NJ, NM, NY, OR, VT, and WA.

We are living through a pivotal moment for reproductive and sexual health—and Hey Jane is uniquely positioned to help.

From day one, we've been committed to providing safe, discreet medication abortion treatment—and have helped more than 80,000 people get the care they need. Today, we offer a range of reproductive and sexual health care services from the comfort and convenience of your phone. Our in-house clinical care team, composed of board certified doctors, advanced practice clinicians, nurses, and patient care advocates, is just a text message away. We’re committed to helping our patients get safe, discreet, judgment-free virtual health care, from a team that truly cares.

As a Patient Care Advocate, you will be an integral part of shaping the patient experience, ensuring patient safety and cultivating a culture of respect and communication. In this role, you will be the first line of contact for all incoming patient inquiries--responding to patient questions and providing support, triaging medical questions, identifying issues when they arise, and escalating concerns to the appropriate team member as needed. You will work closely with clinicians and the clinical operations team to ensure patient consults and inquiries are handled in a timely manner. The ideal candidate will be deeply committed to patient care and safety, an excellent listener, a respectful communicator, and has previous experience in abortion care or as an abortion doula.

Position details:

Status: Part-time or Full-time

Shifts: 2-4 per week (including Saturdays and Sundays)

Hours: 10-hour shifts during 8am-8pm EST (subject to change)

Compensation: $29.50/hr or $60k/yr

Requirements

• High School Diploma required; Bachelor’s degree preferred
• 2+ years of experience in areas such as care coordination, nursing, support/hospitality, and/or customer service
• Experience working and coordinating with healthcare professionals including doctors, counselors, nurse practitioners and clinic staff
• Commitment to reproductive justice, racial equity, and improving patient care experience
• Exceptional verbal and written communication, interpersonal, and active listening skills
• Ability to work in a fast paced, ambiguous environment
• Excellent time-management, problem-solving, and multi-tasking skills
• Proficient with web-based applications; highly comfortable with technology
• Clearly and respectfully communicates with patients and team
  
  
  
  
  

Bonus points

• Bilingual in Spanish
• Startup experience
• Experience in chat triage
• 1+ years providing abortion care
• Competency in providing trauma-informed care
• 1+ year of telehealth experience
• 1+ year working with insurance payors
  
  
  
  
  

At Hey Jane, we work towards the vision of having equitable healthcare, changing the status quo, and rebuilding the way people experience healthcare—and bring that same vision to our workplace. We’re an equal opportunity employer committed to building an inclusive environment, and encourage all applicants from every background and life experience.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitality, Food and Beverage Services, and Retail

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