WESTERNU COP MTM CALL CENTER PATIENT ADVOCATE

Western University of Health Sciences; Pomona (CA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading university is seeking an MTM Call Center Patient Advocate to enhance patient medication adherence. This remote position involves patient outreach, documentation of calls, and collaboration with healthcare providers. Ideal candidates will be licensed pharmacists or recent graduates ready to contribute in a team environment.

Qualifications

• Licensed pharmacist or recent graduate from class of 2022 with active intern license required.
• Good clinical understanding of chronic diseases.
• Demonstrated oral and written communication skills.

Responsibilities

• Call patients regarding medication adherence.
• Document call success rates and escalate issues as needed.
• Contact pharmacies and physicians to improve patient care.

Skills

Clinical understanding of chronic diseases

Communication skills

Teamwork

Education

Licensed pharmacist

Recent grad from class of 2022 with an active intern license

Job description

WesternU COP MTM Call Center Patient Advocate

Posting Number : S01185

Campus :

Department : 1505-Pharmacy Practice

Function : College of Pharmacy

Family : Pharmacy Practice

Classification Pay Scale

In compliance with SB 1162, Western University of Health Sciences is providing a pay scale for this position. The pay scale reflects the minimum and maximum target for new hire salaries for this position. Within this range, the individual pay is determined by a variety of factors, including but not limited to job-related skills, experience, relevant education or training, and work location. Please note that the compensation details listed reflects the base salary only.

Job Summary

The WesternU MTM call center patient advocate will be responsible for calling patients regarding medication adherence such as 90-day fills, no refills, PDC challenges, and concerns regarding newly started medications.

The patient advocate will be assigned patients from the MTM call center team.

Knowledge, Skills and Abilities

• Be a licensed pharmacist or a recent grad from class of 2022 with an active intern license.
• Have a good clinical understanding of chronic diseases such as hyperlipidemia, diabetes, and hypertension
• Demonstrated oral and written communication skills
• Willingness to work and learn in a team environment

Required Qualifications

A licensed pharmacist or a recent grad from the class of 2022 with an active intern license.

Preferred Qualifications

Posting Date : 09 / 23 / 2022

Closing Date :

Open Until Filled : Yes

Special Instructions to Applicants

Job Duties

• Call patients regarding medication adherence
• Uncover challenges related to medication adherence
• Provide patients with suggestions and resources on how to improve medication adherence

Percentage Of Time

Job Duties

• Contact pharmacies, physicians, and medical groups as needed to help improve overall care of the patient related to medication adherence.

Percentage Of Time

Job Duties

• Document call success rates and escalations within the provided excel template
• Document successful calls within Practice Fusion EHR
• Sign off on one’s own documented calls within Practice Fusion

Percentage Of Time

Job Duties

Attend training sessions and call center meetings.

Percentage Of Time

Describe Work Environment

This is a remote position, the work environment is determined by the employee.

Posted by the FREE value-added recruitment advertising agency