Telehealth Operations Lead

CorVel Corporation; United States; On-site; USD 26,505 - 42,760; Full time

Benefits offered by this job

Benefits package

Equal Opportunity Employer

Job summary

CorVel Corporation seeks a Telehealth Coordinator Lead to address client, patient and provider inquiries via email, fax, telephonic, or written correspondence, ensuring adherence to contractual and state guidelines as well as client instructions.

The Lead assists in daily guidance of their assigned team, monitors queue status, provides training, and acts as a resource for day-to-day questions in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 3 years of experience in medical data entry and processing preferred.

Responsibilities

• Review medical notes, treatment referrals, work status notes to ensure all necessary referral orders were received.
• Responsible for data entry and verification of details in the system for appropriate and timely order submission.
• Provide quality telephonic and email customer service including inbound and outbound messages.
• Identify, analyze, and solve problems outside of standard processes.
• Responsible for research of escalated call concerns.
• Assist in leading and/or managing team.
• Act as a resource for day-to-day questions for assigned team and as backup to management when not available.
• Monitor work queue status of visits processed; make recommendations for action plans to improve management as needed.
• Assist with training of new and existing agents as assigned.
• Provide feedback for performance evaluations and performance management as requested.
• Recommend process changes to improve workflow efficiencies as identified.
• Maintain a sense of urgency and provide timely feedback to agents.
• Participate in ongoing internal training and learning to obtain updated knowledge of industry and product changes.
• Additional duties as assigned.

Skills

Multitasking

Written and verbal communication

Microsoft Office (Outlook, Excel)

Attention to detail

Education

High School Diploma or GED

Job description

CorVel Corporation seeks a Telehealth Coordinator Lead to address client, patient and provider inquiries via email, fax, telephonic, or written correspondence, ensuring adherence to contractual and state guidelines as well as client instructions.

The Lead assists in daily guidance of their assigned team, monitors queue status, provides training, and acts as a resource for day-to-day questions in a fast-paced environment.