Telehealth Coordinator Lead

CorVel Corporation; Glen Allen (VA); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

401K and ROTH 401K

Paid time off

Job summary

CorVel Corporation is seeking a Telehealth Coordinator Lead for a remote role requiring residency in Arizona or Virginia. This position involves addressing client inquiries and ensuring adherence to guidelines while providing excellent customer service through various channels.

The ideal candidate will manage a team, oversee data accuracy, and participate in training. A strong attention to detail and experience in medical data entry is preferred, alongside a high school diploma.

The position offers a comprehensive benefits package and the opportunity for growth within the company.

Qualifications

• 3 years of experience in medical data entry and processing preferred.
• Ability to handle high-volume tasks in a fast-paced environment.

Responsibilities

• Review medical notes and ensure all necessary referral orders are received.
• Provide quality telephonic and email customer service.
• Assist in leading and/or managing the team.

Skills

Ability to work on several concurrent tasks

Excellent written and verbal communication skills

Computer proficiency with Microsoft Office

Strong attention to detail

Education

High School Diploma or GED

Job description

Job Overview

The Telehealth Coordinator Lead is responsible for addressing client, patient and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.

This is a remote role but requires residency in Arizona or Virginia.

The work schedule for this role is Monday - Friday, with the following shifts available: 1:00 PM - 9:30 PM ET and 4:00 PM - 12:30 AM ET

Responsibilities

• Review medical notes, treatment referrals, work status notes, etc. to ensure all necessary referral orders were received.
• Responsible for data entry and verification of details in the system for appropriate and timely order submission.
• Provide quality telephonic and email customer service including inbound and outbound messages.
• Identify, analyze, and solve problems outside of standard processes.
• Responsible for research of escalated call concerns.
• Assist in leading and/or managing team.
• Act as a resource for day-to-day questions for assigned team and as backup to management when not available.
• Monitor work queue status of visits processed; make recommendations for action plans to improve management as needed.
• Assist with training of new and existing agents as assigned.
• Provide feedback for performance evaluations and performance management as requested.
• Recommend process changes to improve workflow efficiencies as identified.
• Maintain a sense of urgency and provide timely feedback to agents.
• Participate in ongoing internal training and learning to obtain updated knowledge of industry and product changes.
• Additional duties as assigned.

Knowledge & Skills

• Ability to work on several concurrent tasks in a high-volume, fast-paced, team-oriented environment.
• Excellent written and verbal communication skills.
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Outlook and Excel.
• Strong attention to detail with a high commitment to accuracy.

Education & Experience

• High School Diploma or GED required.
• 3 years of experience in medical data entry and processing preferred.

Compensation

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

Benefits

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre‑paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

Equal Opportunity

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.