Telehealth Care Navigator

Synapticure; Chicago (IL); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative company focused on transforming lives through virtual care is seeking a Care Navigator. This role involves supporting patients with neurodegenerative diseases, ensuring compassionate care, and coordinating with healthcare professionals. Ideal candidates are empathetic, organized, and eager to make a difference in patients' lives. Join a mission-driven team dedicated to enhancing patient experiences and outcomes, while enjoying the flexibility of remote work and a supportive company culture. If you're passionate about healthcare and making a positive impact, this opportunity is for you.

Benefits

Remote work stipend

401(k) with matching contribution

Medical, Dental and Vision coverage

Life insurance and Disability

Generous sick leave and paid time off

Annual bonus opportunity

Qualifications

• 2+ years experience in direct case or care management in healthcare.
• Comfortable using technology to support members without in-person contact.

Responsibilities

• Manage relationships with patients and caregivers for neurodegenerative diseases.
• Execute patient care plans adhering to HIPAA guidelines.

Skills

Verbal and written communication

Organizational skills

Interpersonal skills

Problem-solving skills

Technology proficiency

Education

Bachelor’s degree in a related field

Tools

Electronic health record systems

Scheduling platforms

Virtual visit platforms

Job description

This range is provided by Synapticure. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$27.00/hr - $33.00/hr

About Synapticure
As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s and ALS.

About The Role
The Care Navigator is a direct support to people affected by neurodegenerative diseases. This person oversees the relationship, enrollment, documentation and care experience of patients through the Synapticure program as well as the development of the Care Coordination team workflows and processes in collaboration with your peers and other leaders. Applicants should be passionate about the power of involving patient voices in their care experiences and outcomes, and should thrive on direct patient support, particularly for vulnerable populations. Our most successful Care Navigators are thoughtful, organized, curious, compassionate, and empathetic. They value the opportunity to positively impact patients’ lives and to improve continually. Most of all, they are eager to help shape a program from inception and are comfortable with growth, change, and evolution in service of the neurodegenerative community.

Job Duties - What You'll Be Doing

• Establishes and manages compassionate relationships with and serves as the primary point of contact for patients with neurodegenerative diseases and their caregivers
• Adhering to HIPAA guidelines and standards, executes on patient care plans, and provides ongoing patient support in order to coordinate connections to neurology experts, genetic experts, and various referral resources
• Provides basic health education including information about diagnosis, treatment and care options, and research opportunities.
• Maintains accountability to ensure high quality standards in client and partner interactions ensuring the highest levels of privacy and confidentiality
• Develops and adheres to standardized processes including operating procedures, quality assurance and documentation, in order to create high levels of efficiencies and effectiveness
• Maintains positive and effective relationships within the multidisciplinary Care Coordination and broader Synapticure team to ensure a streamlined and supportive experience for patients. Collaborates with internal teams to ensure appropriate representation of Synapticure to external audiences
• Nurtures and maintains positive and effective relationships with medical and community partners
• Maintains working knowledge of research development and other trends and advances in neurodegenerative diagnoses, treatment and care. Speaks expertly internally and externally about the program and company
  
  
  
  
  

Requirements - What We Look For In You

• Bachelor’s degree in a related field
• 2+ years experience in direct case or care management in the healthcare setting
• Comfortable using technology to support members without in-person contact (telephone and text etiquette, virtual visit platforms, etc.)
• Excellent verbal and written communications, organizational skills, and interpersonal skills to work effectively in a diverse team
• Understanding of how to use scheduling platforms to ensure accurate appointment scheduling and management
• Understanding of how to use electronic health record systems and/or care facilitation platforms to ensure accurate documentation
• Proficient in collecting member clinical and demographic data and documenting appropriately in a timely manner
• Strong problem solving skills - can make difficult decisions and knows when to collaborate with other team members
• Able to provide creative solutions to challenges within the healthcare system that are impeding optimization of members’ care and health
• Growth and learning mentality, ability to think outside the box, go outside the bounds of “traditional” responsibilities
• Adaptable to change and prepared for frequent, fast-paced changes and shifting priorities
• Ability to establish cooperative working relationships with patients, teammates, and health care and community service providers
  
  
  
  
  

We’re founded by a patient and caregiver, and we’re a remote-first company. This means our values are at the heart of everything we do, and while we’re located all across the country, these principles are what tie us together around a common identity:

• Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do.
• Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families and personal experiences, we recognize the seriousness of our patients’ circumstances, and meet that challenge every day with empathy, compassion, kindness, joy, and most importantly – with hope
• Seek to understand, and stay curious. We start by listening to one another, our partners, our patients and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.
• Embrace the opportunity. We are energized by the importance of our mission, and bias toward action
  
  
  
  
  

Benefits For Full-time Employees

• Remote-first design with work from home stipend
• Competitive compensation with an annual bonus opportunity
• 401(k) with matching contribution from day 1
• Medical, Dental and Vision coverage for you and your family
• Life insurance and Disability
• Generous sick leave and paid time off
• Fast growth company with opportunities to progress in your career
  
  
  
  
  

Preferred Qualifications
Experience with clinical care of patients with neurodegenerative diseases

Bilingual, with verbal and written fluency in Spanish to support a diverse population of patients and caregivers

Travel Requirements:This position is fully remote, and we provide the necessary technology to work from home. Occasional travel to our headquarters in Chicago, IL and/or other locations may be expected.

Salary and Benefits:Position is full time/exempt with competitive salary and benefits package including health insurance offering. Salary range for this role is competitive depending on the candidate’s level of experience

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Hospitality, Food and Beverage Services, and Retail

Referrals increase your chances of interviewing at Synapticure by 2x

Get notified about new Navigator jobs in Chicago, IL.

Temp, Part-time Healthcare On-site Liaison

Remote Oncology Case Manager (Transitions of Care)

Medicare Community Engagement Spc. (Cook County/Chicagoland)

Director of Education Partnerships, 2 Hour Learning (Remote) - $200,000/year USD

Family Practice Telecommute Medical Review

Volunteer: SMART Recovery's Family and Friends Host

Sr Salesforce Training & Communications Specialist (Remote)

Sr. Manager, Demand Generation, Coupa Pay - 10034

Sr Salesforce Training & Communications Specialist (Remote)

Chicago, IL $300,000.00-$350,000.00 1 week ago

Flex "Gig" Staffing Sales Reps - Commission Only

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.