Telehealth Administrative Specialist (Clinic Experience)

Ampcus, Inc; Los Angeles (CA); Vor Ort; USD 40.000 - 52.000; Vollzeit

Zusammenfassung

Ampcus Inc is seeking an Administrative Assistant to support a telehealth access team in Los Angeles, CA. The role involves handling patient inquiries, coordinating telehealth appointments, and processing registrations while reviewing medical records for a streamlined patient experience.

Ideal candidates will have clinic experience, strong administrative and communication skills, and proficiency with Care Connect, Epic, and Salesforce.

Qualifikationen

• Minimum 6 months of clinic experience (preferred).
• Experience with Care Connect (required).
• Strong administrative and customer service skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Proficiency with Microsoft Office applications.
• Strong organizational and documentation skills.

Aufgaben

• Serve as the primary point of contact for telehealth inquiries and appointment requests.
• Process patient inquiries and facilitate access to telehealth services.
• Collect and verify demographic, insurance, and required medical information.
• Register patients in Care Connect and Salesforce.
• Upload and organize medical records in Epic using ICAP.
• Review medical records and route cases to the appropriate physician.
• Coordinate with case managers, clinics, and providers to schedule telehealth appointments.
• Attend telehealth appointments and assist with follow-up activities as needed.
• Track inquiry status and communicate updates to patients and internal stakeholders.
• Identify workflow improvements and assist in developing new processes and procedures.
• Provide administrative, operational, and regulatory support for telehealth programs.
• Collaborate with patient navigation, business services, clinical teams, operational leaders, and external partners to ensure a seamless patient experience.

Kenntnisse

Administrative skills

Customer service

Verbal and written communication

Multi-tasking

Microsoft Office

Documentation

Tools

Care Connect

Epic

Salesforce

Jobbeschreibung

Ampcus Inc is seeking an Administrative Assistant to support a telehealth access team in Los Angeles, CA. The role involves handling patient inquiries, coordinating telehealth appointments, and processing registrations while reviewing medical records for a streamlined patient experience.

Ideal candidates will have clinic experience, strong administrative and communication skills, and proficiency with Care Connect, Epic, and Salesforce.