Telecoms Project & Services Coordinator

Southern Communications Group; Tinley Park (IL); On-site; USD 38,000 - 41,000; Full time

Benefits offered by this job

21 days holiday

Extra day off for your birthday

Buy holiday scheme

Employee Assistance Programme

Free onsite parking

Enhanced company sick pay

Discounted retail vouchers

Reduced gym membership

Annual salary review

SCG mobile benefit

Employee referral bonus

Job summary

Southern Communications Group is seeking a Project and Services Coordinator to join our Midlands team in Quinton, Birmingham. You will coordinate new installation projects, moves and changes for customers, working with Sales, Engineering and Accounts to ensure timely delivery of the Sales Order Process.

The role requires strong communication, attention to detail and proficiency with Excel and portal-based ordering systems.

Qualifications

• Telecoms experience is desirable but not essential.
• Knowledge of processes to work in a fast-paced environment.
• Accuracy, flexibility and attention to detail in managing each project task.
• Proficiency with Excel and portal-based ordering systems.
• Willingness to adopt new systems and processes as needs evolve.
• Excellent communication skills with colleagues and customers.

Responsibilities

• Coordinate Voice, IT and Data projects within SCG Midlands, adhering to scope, deliverables and timelines.
• Attend weekly project meetings to discuss ongoing projects, deliverables, risks and technical requirements.
• Coordinate with internal resources and third parties or suppliers to achieve project deliverables.
• Participate in ongoing training to ensure processes are followed.
• Place connectivity orders with relevant ISPs.
• Cessations of redundant circuits and services.
• Track milestones while identifying risks or issues.
• Document billing information for accounts to ensure proper invoicing and project closure.
• Provide regular project updates to the customer for high-quality service.

Skills

Telecoms experience

Excel

Portal ordering

Communication skills

Attention to detail

Tools

Portal-based ordering systems

Job description

Southern Communications Group is seeking a Project and Services Coordinator to join our Midlands team in Quinton, Birmingham. You will coordinate new installation projects, moves and changes for customers, working with Sales, Engineering and Accounts to ensure timely delivery of the Sales Order Process.

The role requires strong communication, attention to detail and proficiency with Excel and portal-based ordering systems.