Telecommuting Customer Service Intake Specialist

State of South Carolina; Columbia (SC); On-site; USD 35,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Paid vacation

Sick leave

Telecommuting

Flexible schedules

Job summary

The South Carolina Department of Consumer Affairs is seeking a reliable Customer Service Intake Specialist to welcome visitors and answer calls. You will assess customer needs and route them to the right team, delivering friendly, accurate service in a busy environment.

Responsibilities include handling the agency's multi-line phone system, processing complaint intake, data entry, FOIA tasks, and supporting administrative duties while maintaining security and timely responses to inquiries.

Qualifications

• High school diploma required.
• Excellent verbal and written communication.
• Strong data entry and keyboarding abilities.
• Ability to handle multi-line phones and multitask.
• Professional demeanor and dependability.
• Ability to interact with people from diverse backgrounds.
• Strong organizational and time-management skills.

Responsibilities

• Answer multi-line switchboard for the Agency and direct calls.
• Process intake of consumer complaints and draft referral packages.
• Perform daily administrative duties including scanning and FOIA data work.
• Monitor division email box and distribute correspondence to appropriate person.
• Promote positive customer service and meet turnaround time and security standards.
• Assist with data entry of complaints into the online system.

Skills

Excellent communication

Data entry

Multitasking

Professional demeanor

Education

High school diploma

Tools

Microsoft Outlook

Excel

Word

Scanners/Copiers/Fax

Job description

The South Carolina Department of Consumer Affairs is seeking a reliable Customer Service Intake Specialist to welcome visitors and answer calls. You will assess customer needs and route them to the right team, delivering friendly, accurate service in a busy environment.

Responsibilities include handling the agency's multi-line phone system, processing complaint intake, data entry, FOIA tasks, and supporting administrative duties while maintaining security and timely responses to inquiries.