First-Contact Intake & Customer Support Specialist

State of South Carolina; South Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

The South Carolina Department of Consumer Affairs is seeking a Customer Service Intake Specialist to serve as the first point of contact for customers seeking agency assistance. You will welcome visitors in person or on the telephone and determine services the agency can provide, directing customers appropriately.

Responsibilities include answering a multi-line phone system, processing consumer complaints intake, performing administrative tasks, monitoring mail and emails, and maintaining a

Qualifications

• A high school diploma; related clerical experience may substitute for a diploma.
• Excellent communication skills both verbal and written.
• Exceptional data entry and keyboard experience.
• Ability to handle multi-line phone and multi-task.
• Professional demeanor and dependable work habits.
• Ability to interact with people from diverse backgrounds and provide courteous service.
• Strong organization, prioritization, time management, and focus.
• Ability to manage high volumes of work and meet deadlines.
• Ability to learn, organize and present written information clearly.
• Exceptional attention to detail.

Responsibilities

• Phones and Reporting: Answers multi-line switchboard and directs calls; maintain visitor records.
• Complaint Intake and Referral Processing: Conduct intake, request missing items, redact data, draft referrals.
• Administrative Duties: Scan documents; backup data entry; FOIA redaction support.
• Processing Agency Mail and Monitoring Division email: Sort/open mail and route emails to staff.
• Other: Promote a positive customer service mindset and support productivity goals.

Skills

Excellent communication

Data entry

Multi-line phone

multitasking

Professional demeanor

Customer service

Ability to work with diverse people

Judgment and discretion

Time management

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Scanners

Copiers

Fax machines

Job description

The South Carolina Department of Consumer Affairs is seeking a Customer Service Intake Specialist to serve as the first point of contact for customers seeking agency assistance. You will welcome visitors in person or on the telephone and determine services the agency can provide, directing customers appropriately.

Responsibilities include answering a multi-line phone system, processing consumer complaints intake, performing administrative tasks, monitoring mail and emails, and maintaining a