Telecommunicator, Police

Wakemed; Raleigh (NC); On-site; USD 42,000 - 55,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh, NC seeks a dispatcher to receive and dispatch 9-1-1 and non-emergency requests for police response and patient transport. You will evaluate calls, prioritize responses, and dispatch personnel and equipment using CAD systems and RCS radios.

The role includes monitoring weather and incidents and keeping management informed. Responsibilities include updating the Communications Center logs and performing additional duties as assigned; HS diploma is required and

Qualifications

• High School Diploma or Equivalent Required.
• Associate's Degree Related Field Preferred.
• 1 Year Telecommunications Or Security Required.

Responsibilities

• Receive and dispatch 9-1-1 and non-emergency requests for law enforcement responses and/or patient transport.
• Evaluate and prioritize calls for service and dispatch the appropriate personnel and equipment.
• Use a computer aided dispatch (CAD) system to monitor and update Campus Police units.
• Use the RCS 800 Mhz radio system to monitor frequencies and transmit vital response information to field units.
• Maintain situational awareness for weather and other incidents and update management accordingly.
• Maintain and update reference logs in the Communications Center and perform other duties as assigned.

Education

High School Diploma or Equivalent Required

Associate's Degree Related Field Preferred

Job description

Responsible for receiving and dispatching 9-1-1 and non-emergency requests for law enforcement responses and/or patient transport. Evaluates and prioritizes calls for service and dispatch the appropriate personnel and equipment. Using a computer aided dispatch (CAD) system, monitors and updates Campus Police units. Using the RCS 800 Mhz radio system, monitors several frequencies, transmits vital response information to the field units, and processes field requests as they are received. Maintains situational awareness for weather and other incidents in the area to keep field units and management appraised of any noteworthy activity. Maintains and updates several reference logs in the Communications Center and performs other duties as assigned.

Overview

Responsible for receiving and dispatching 9-1-1 and non-emergency requests for law enforcement responses and/or patient transport. Evaluates and prioritizes calls for service and dispatch the appropriate personnel and equipment. Using a computer aided dispatch (CAD) system, monitors and updates Campus Police units. Using the RCS 800 Mhz radio system, monitors several frequencies, transmits vital response information to the field units, and processes field requests as they are received. Maintains situational awareness for weather and other incidents in the area to keep field units and management appraised of any noteworthy activity. Maintains and updates several reference logs in the Communications Center and performs other duties as assigned.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required - And Associate's Degree Related Field Preferred

Experience

1 Year Telecommunications Or Security Required