Police Telecommunicator

North Carolina State University; Raleigh (NC); On-site; USD 46,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Flexible Spending Account

Retirement Programs

Disability Plans

Life Insurance

Paid Time Off and Other Leave Programs

12 Holidays Each Year

Tuition and Academic Assistance

Job summary

North Carolina State University in Raleigh, NC, seeks a Police Telecommunicator to receive emergency and non-emergency calls, dispatch units, and operate CAD systems. This role supports campus safety in a fast-paced environment.

The position requires a High School diploma, ability to work under pressure, and appropriate certifications within specified timelines. The anticipated hiring range is $46,000–$49,367, with rotating 12-hour shifts.

Qualifications

• High School diploma and sufficient experience to demonstrate ability to work under pressure.
• Certification as a Division of Criminal Information computer operator or ability to achieve certification within 120 days.
• Basic Telecommunicator Certification in accordance with NC CJT Standards Commission or ability to achieve within 6 months of employment.

Responsibilities

• Receive emergency and non-emergency calls.
• Dispatch police, fire and rescue to University locations.
• Operate and maintain Computer Aided Dispatch (CAD).
• Monitor and dispatch campus-wide fire and intrusion alarms.
• Operate Division of Criminal Information terminal.
• Issue and maintain records of departmental equipment.
• Maintain and update departmental records.

Skills

Ability to work under pressure

Education

High School diploma

Division of Criminal Information operator certification

Basic Telecommunicator Certification

Job description

Job Posting Information

Posting Number: PG195227SP

Internal Recruitment: No

Working Title: Police Telecommunicator

Anticipated Hiring Range: $46,000 - $49,367

Work Schedule: Rotating 12 hour shifts

Job Location: Raleigh, NC

Department: NCSU - Police Department

About the Department: The Police Department of North Carolina State University is a CALEA and IACLEA accredited law enforcement agency. The agency provides a full array of police and security services with 54 full-time sworn officers and 17 non-sworn staff members. The department is operational 24-hours/365 days a year and has mutual aid and extraterritorial jurisdiction agreements with adjacent municipalities and law enforcement agencies. The 911 Center operates 24/7/365, is staffed by 11 Emergency Communications Officers (ECO), and fields approximately 95,000 calls annually.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Propositionand learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

In this role you will:

• Receive emergency and non-emergency calls.
• Dispatch police, fire and rescue to University locations.
• Operate and maintain Computer Aided Dispatch (CAD).
• Monitor and dispatch campus-wide fire and intrusion alarms.
• Operate Division of Criminal Information terminal.
• Issue and maintain records of departmental equipment.
• Maintain and update departmental records.

Other Responsibilities

• Must be able to sit for long periods of time.
• Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Qualifications

High School diploma and sufficient experience to demonstrate ability to work under pressure. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.

Preferred Qualifications

• Experience in answering 911 emergency and public safety calls.
• Some college is preferred.
• Good computer and typing skills.
• Background in public safety is helpful.

Required License or Certification

• Certification as a Division of Criminal Information computer operator or the ability to achieve certification within 120 days of employment.
• Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within 6 months of employment.

Valid NC Driver's License required: Yes

Commercial Driver's License Required?: No

Recruitment Dates

Job Open Date: 09/23/2026

Earliest Close Date (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.): 09/30/2026

Position Details

Position Number: 00040849

Position Type: SHRA

Position Classification Band Title: Public Safety Telecommunicator

Position Classification Band Level: Advanced

Position Classification Salary Range: $33,540 - $53,838

Salary Grade Equivalency: