Police Telecommunicator (Pooled Posting)

University of North Carolina at Wilmington; Wilmington (NC); On-site; USD 44,000 - 49,000; Full time

Benefits offered by this job

Health coverage

Retirement options

Paid leave

Tuition opportunities

Wellness programs

Job summary

University of North Carolina Wilmington is seeking a Police Telecommunicator (Pooled Posting) to support the UNCW Police Department’s public safety operations. The role involves handling emergency and non-emergency calls, monitoring alarms, and coordinating responses while maintaining logs and communications equipment.

The position requires a high school diploma or equivalency, with certification in DCI operational duties or the ability to obtain it within 45 days, and may require Basic

Qualifications

• High School diploma or equivalency required.
• Ability to achieve Division of Criminal Information (DCI) certification within 45 days of employment.
• Basic Telecommunicator Certification may be required or achievable within one year.

Responsibilities

• Answer emergency and non-emergency calls and monitor alarms.
• Prioritize calls/alarms and coordinate response procedures.
• Dispatch appropriate public safety personnel and maintain communications logs.
• Operate multi-line phone systems, police consoles, two-way radios, scanners, and DCI terminals.
• Complete annual training on reporting responsibilities and Clery Act compliance.

Job description

Police Telecommunicator (Pooled Posting)

Benefits of Working at UNCW

At the University of North Carolina Wilmington, we are driven by a clear purpose: to empower student success, advance innovation, and strengthen the communities we serve. Guided by our strategic vision and commitment to excellence, UNCW offers a dynamic and collaborative environment where employees can make meaningful contributions while growing their careers.

Located in coastal North Carolina, UNCW combines the energy of a thriving academic community with the natural beauty of nearby beaches and outdoor spaces. Here, professional opportunity is balanced with an exceptional quality of life—creating a workplace where you can thrive both personally and professionally.

As a member of the Seahawk community, you’ll benefit from a culture that values well-being, lifelong learning, and connection. UNCW offers a competitive and flexible benefits package designed to support your health, financial well-being, and professional growth. From comprehensive health coverage and retirement options to generous paid leave, tuition opportunities within the UNC System, learning and development opportunities, and wellness programs, UNCW is committed to helping you thrive both at work and in your personal life.

Recruitment Range

Recruitment Range $44,430 - $49,367

Recruitment Range Details

The salary range advertised is the designated recruitment range for this classification. Final salary offers will be determined by the candidate’s education, relevant experience, internal equity alignment, and departmental budgetary parameters.

Vacancy Number

Vacancy Number S02883

Position Title

Position Title Public Safety Telecommunicator-Metropolitan Rates

Working Title

Working Title Police Telecommunicator (Pooled Posting)

Competency Level Advanced

Home Department

Home Department University Police - 35340

Primary Purpose of Organizational Unit

The primary objective of the UNCW Police Department is to provide a safe and secure environment within which students, faculty, and staff can live, learn, and work. The department is comprised of two divisions – Support and Operations. The officers who staff these divisions are duly sworn, certified, armed, and empowered with the same authority as other local law enforcement officers in the State of North Carolina as regulated by the North Carolina Department of Justice. Telecommunicators, program managers, and command-level personnel provide administrative support for the various divisions. The department also employs full-time and part-time security guards who assist community members by performing building patrols, area patrols, escorts, and access to other departmental services.

College

College Business Affairs - 350 College

College/School Information

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking. A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering. The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education. UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace

Location of Workplace Main UNCW Campus

Brief Summary of Work for this Position

This Telecommunicator position performs technical communications work in support of public safety operations. Work involves receiving emergency and non-emergency calls, monitoring alarms, obtaining and relaying information, prioritizing calls/alarms and coordinating response procedures, dispatching appropriate public safety personnel, and maintaining public safety communications logs and databases. Telecommunicators are responsible for operating a variety of complex telecommunications and computer equipment, including multi-line phone systems, multi-channel police consoles, two-way radios, scanners, and Division of Criminal Information terminals. This position is designated as a Campus Security Authority in accordance with the Jeanne Clery Campus Safety Act (Clery Act). This position will be required to complete annual training about reporting responsibilities and report Clery crimes that occur within one of three categories of properties: On-Campus property, Non-Campus Property, or Public Property.

Minimum Education and Experience Requirements

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Preferred education, professional skills and experience

• Knowledge of the integral workings of a law enforcement agency, in particular the dispatch aspect.
• Willingness to communicate and effectively get along with the public.
• Oral Communication skills are required. Knowing how to type is essential to being able to perform the job as Telecommunicator.
• Typing the Daily Police Bulletin, memos for officers, and some reports are all part of the Telecommunicator’s responsibilities.
• Being able to communicate well with the public is a very important task. If a crime has been committed, it is important that the Telecommunicator get as many details as possible to pass on to the officer assigned to the call.
• The ability to rapidly check files in the computer is needed. The ability to listen for any radio traffic, telephone calls, and fire alarms and communicate with the person calling.
• The ability to read the written orders and read messages coming from agencies sending messages through the DCI Computer Terminal.

Required Certifications or licensure

Certification as DCI computer operator. Once hired, the Telecommunicator must attend a re-certification class every two years to maintain certification.

FTE

FTE 1.0 FTE (40 hours per week)

Months Per Year

Months Per Year 12 Months

Work Days

Work Hours

Type of Position

Type of Position Permanent

Anticipated Ending Date if Time-Limited

Position Number

Position Number 8062

Job Posting Date

Job Posting Date 07/29/2026

Posting Close Date

Posting Close Date 08/30/2026

Number of Openings

Number of Openings Multi-Positions

EEO Statement

UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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