Telecommunications Technician

Carolina Recording Systems, LLC; Asheville (NC); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Join a leading managed service provider as a Telecommunications Technician. In this role, you'll support public safety communications technology, focusing on project implementation and after-hours support. Benefit from a competitive salary, bonuses, and a mix of onsite and remote work environments, along with opportunities for growth and development.

Benefits

Competitive base salary

Medical, dental & vision insurance

$401k match

Unlimited discretionary time off

Paid sick days

Paid holidays

Bonus opportunities of up to $10k

Company provided vehicle, computer, phone, and tools necessary for role responsibilities

Qualifications

• 2+ years of experience supporting communications technology used by PSAPs or similar.
• Technical knowledge of recording systems like Eventide and Motorola is desired.

Responsibilities

• Lead project implementation and provide tier 1-3 support.
• Assemble and configure recording systems and maintain documentation.

Skills

Troubleshooting

Customer-centric communication

Critical thinking

Job description

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Job Description

About Us:

For over 20 years, Carolina Recording Systems (CRS) has provided mission-critical recording hardware and software solutions resulting in 100% customer satisfaction. We have grown with and experienced the rapid evolution of mission-critical communication recording and associated data capture. Public safety organizations and businesses are recording their communications for quality management, training, dispute resolution, legal compliance, and transaction verification purposes. Unlike many companies that include recording solutions as one of their many offerings, CRS focuses exclusively on recording systems and related integrations. Because of this focus, our team of recording systems specialists is considered experts in their craft. Learn more about us at www.crsnc.com.

Benefits:

• Competitive base salary
• Medical, dental & vision insurance
• $401k match
• Unlimited discretionary time off
• Paid sick days
• Paid holidays
• Bonus opportunities of up to $10k
• Hybrid onsite & remote work environment
• State-of-the-art products and services
• Hands-on training
• Growth opportunities
• Company provided vehicle, computer, phone, and tools necessary for role responsibilities.
  
  

Summary:

Are you a serious, direct, and analytical person comfortable taking the lead? Do you consider yourself adept at working independently and do you prefer roles that benefit from the existence of a process to drive strong outcomes? Would people describe you as serious and highly reliable? Are you known for your ability to execute within your area of expertise?

If so, we currently have an immediate need for a Recording Systems Specialist. The ideal candidate for this position is someone that has a passion and experience supporting the interests of public safety communications through information technology.

In this key technical role as Recording Systems Specialist, you will participate as a leading member of our project delivery and after-hours support teams by providing project implementation leadership and tier 1-3 support. The Recording Systems Specialist will be responsible for interfacing with project teams and directly with customers. This position will report to the Services Supervisor/Manager.

Specialist Responsibilities include:

• Develop a detailed understanding of the recording solutions that are supported by CRS. This includes Eventide, HigherGround, and Verint recording solutions.
• Maintain all Eventide certification requirements as issued by CRS and Eventide.
• Conduct recording system burn-ins based on the defined CRS process.
• Assemble, configure, and implement network-attached storage (NAS) systems as a part of the overall recording solution implementation.
• Install various hardware and software required for recording solution implementations.
• Participate as a leading member of the recording system implementation teams during the project delivery process.
• Run cabling, rack systems, mount telecommunications blocks, punch down analog recording connectivity, and troubleshoot various analog and network connectivity issues.
• Participate as a member of the after-hours remote support team.
• Maintain project and support-related documentation.
  
  

Qualifications include:

• 2+ years of experience supporting communications technology used by Public Safety Answering Points (PSAPs) or similar agencies is desired.
• Technical knowledge of Eventide, Motorola, Harris, Computer Aided Dispatch (CAD) or similar recording systems is desired.
• Customer-centric with excellent communication skills
• Critical thinker, with the ability to troubleshoot, diagnose and resolve technical issues
• Ability to learn quickly, follow directions, and have a passion for the work
• Ability to drive to customer locations to provide onsite support and troubleshooting as necessary
• Ability to work the after-hours support rotation call list
• Work with moderate supervision to support and troubleshoot mission-critical communication recording solutions
• Must have a valid US driver’s license
• Must be able to pass a criminal background check.
  
  

Company Description

CRS is a leading managed service provider of mission-critical communication recording systems.

Operating since 2001, we pride ourselves on providing reliable products designed specifically to meet the needs and requirements of mission-critical call centers. We currently provide support for over 200 customers that include PSAPs, hospitals, colleges & universities, airports, transit, and manufacturing organizations.

Knowing the importance of personal relationships, customer service, and accessibility, our primary focus is being a high-touch service provider to fill a void we see in our industry. We continue to build our team of recording systems experts, even as others follow the trend of diminishing that support. Our strategically located full-time recording systems experts provide comprehensive on-site implementation, service, and training. Although we believe there is no substitute for on-site visits, we do have a dedicated team of Recording Systems Support Specialists who provide remote support for issues that can be resolved remotely.

CRS is a leading managed service provider of mission-critical communication recording systems. Operating since 2001, we pride ourselves on providing reliable products designed specifically to meet the needs and requirements of mission-critical call centers. We currently provide support for over 200 customers that include PSAPs, hospitals, colleges & universities, airports, transit, and manufacturing organizations. Knowing the importance of personal relationships, customer service, and accessibility, our primary focus is being a high-touch service provider to fill a void we see in our industry. We continue to build our team of recording systems experts, even as others follow the trend of diminishing that support. Our strategically located full-time recording systems experts provide comprehensive on-site implementation, service, and training. Although we believe there is no substitute for on-site visits, we do have a dedicated team of Recording Systems Support Specialists who provide remote support for issues that can be resolved remotely.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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