Early Career Field Service Technician

MedStar Health; Cary (NC); Remote; USD 45,000 - 85,000; Full time

Job summary

MedStar Health is seeking an Early Career Associate Field Service Technician to join a 12-month training program. This role offers hands-on experience in Power Delivery applications, maintenance, and advanced-level functions, transitioning to an Associate Field Service Technician upon successful completion. The position emphasizes safety training, customer service skills, and product knowledge, with substantial travel expected.

Benefits

Comprehensive Health, Safety & Environmental (HSE) training

Mentorship Program

Competitive total rewards package

Qualifications

• Degree required: Bachelor's, Associate's, or High School with related experience.
• Ability to travel approximately 70% required.
• Must maintain valid passport and driver's license.

Responsibilities

• Complete classroom and hands-on training during the first 12 months.
• Receive HSE training and learn compliant work activities.
• Obtain certifications for ABB products and write technical reports.

Skills

Interpersonal skills

Leadership skills

Customer service orientation

Education

Bachelor's degree

Associate's degree with 2 years of experience

High School diploma/GED with 4 years of related experience

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Technical Training Manager

The Early Career Associate Field Service Technician will participate in the ABB Field Service Development program which offers a 12-month comprehensive training program providing the participants exposure and hands-on experience to a variety of Power Delivery applications Installation/Commissioning, Maintenance/Repairs, Retrofits) and advanced-level Field Service functions (Power System Studies, Protective Relays, Project Management, Data Center startups). Upon successful completion, you will transition to an Associate Field Service Technician role.

The work model for the role is: Remote

This role is contributing to the ABB Electrification Service division.

Key Responsibilities:

• In the first 12 months, you will complete classroom and hands-on training.

• Connect with a Mentor to understand the skills needed, expectations and objectives to become a trusted advisor to our customers.

• Receive comprehensive Health, Safety & Environmental (HSE) training by learning how to conduct work activities in compliance with ABB HSE, ABB Way, and safety standards and policies.

• Learn how to Stop the work, LOTO, NFPA70E, PE, verify zero energy, etc.

• Disassemble, inspect, reassemble, and test with our leaders at our ABB factories for hands-on mechanical and electrical knowledge of products.

• Obtain ABB factory-based certifications for all Legacy and Active ABB products.

• Learn how to write technical reports, order materials, secure quotations, prepare job status reports, and other functions necessary to execute superior customer experience.

• Connect and collaborate with our ABB services team.

Qualifications for the role

• Bachelor's degree, or Associate's degree with 2 years of experience, or High School diploma/GED with 4 years of related experience.

• Ability and willingness to travel approximately 70% as required.

• Ability and willingness to possess and maintain a valid passport and driver's license (or other US government ID cards, as needed).

• Demonstrated interpersonal & leadership skills

• Displays clear understanding of sense of urgency and care.

• Customer service oriented & ability to build strong customer relationships.

• Executes work on a first-time right approach, on time and high quality standards.

• Submit to periodic customer required background and/or drug screenings.

• Candidates must already have a work authorization that allows them to work for ABB in the United States.

More About US

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

Equal Employment Opportunity and Affirmative Action at ABB:

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner. #LI-Remote

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $45,500 and $84,500 annually.

MyBenefitsABB.com

ABB provides a competitive total rewards package consistent with internal and external market practices and structured to meet individual skills, knowledge, and experience as you progress through the program.

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We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.